Experience

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  Egyptian american bank

  Jan 2004 - Jan 2004

  Technical support

  Summer Training

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  Fujitsu

  Jan 2007 - Apr 2008

  Oracle dba

  Ministry of Communications and Information Technology (MCIT) Scholarship.

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  Aviation information technology (avit)

  Jan 2007 - Jan 2007

  Technical support engineer

  GENERAL SUMMARY:Providing remote first level technical support to Network Infrastructure related incidents for the passengers across Egypt airports.

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  Pgs

  Apr 2008 - Apr 2011

  Computer system engineer

  With based projects in (UAE – Oman – Libya) as Computer System Eng. & HSEQ Administrator GENERAL SUMMARY:• Participate in the global computer support team ‐ maintaining hub, vessel and remote in‐country center seismic data processing computer systems. • Travel as required and assist in the onsite installation, confirmatory testing and maintenance of remote seismic data processing computer systems and peripheral operations. • Interact with vendors and suppliers for purchasing and after sales support of H/W and associated S/W with an emphasis on obtaining value for money, level of service, & errata correction. • Provide training for level 1 support engineers and operators. • Responsible for continuous improvement, implementation, and monitoring of Quality Management System, its policies, processes, procedures, and related documents. Ensuring adherence to and fulfilment of HSE and QA requirements. Show less

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  Dell technologies

  Apr 2011 - now

  Principle engineer - disk library for mainframe

  GENERAL SUMMARY:•Regularly provide technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers. Customer requests may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Partners, internal and field EMC employees, Chat and Web support calls.•Ability to convey sophisticated ongoing technical system support as it’s critical to, and an essential component of, both EMC's business operations and the business operations of EMC customers.•Apply technical support expertise to independently diagnose and resolve complex customer issues involving unique systems and environments and unique operational issues.•Accept escalated requests from other technical team members, and make independent decisions to determine service level severity and assess when and how to escalate to other resources.•Work with cross functional teams in resolving customer issues to identify and provide resolutions to a diverse range of technical problems.•Act as a remote customer advocate and provide problem determination to resolve customer issues.•Identify and document with management to proactively revise current procedures and tools to improve customer satisfaction.•Help develop and participate in training and skills development of others Show less