Jesús Anibal Sánchez Trinidad

Experience

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  AloricaDR

  Nov 2016 - Jul 2019

  Operations Team Manager

  - Managed a call center’s team of agents.- Circulated the room periodically every day to listen to conversations and provide instructions.- Remained available at all times for agents’ questions and concerns and anticipate escalation.- Handled calls from customers who wish to speak to a supervisor for whatever reason.- Measured team performance with key metrics such as call abandonment٫ calls waiting٫ etc.- Ran regular staff meetings with the team and provided helpful feedback and positive communication to motivate call agents.- Prepared monthly/annual results and performance reports.- Trained agents on new computer or telephone equipment as well as new products and services offered by the company. Show less

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  Financial Group MCD, SRL

  Sept 2019 - Jan 2020

  Administrative Manager

  - Prepared accounts and tax returns.- Audited and analyzed financial performance.- Ensured excellent accounting and administration. - Supervision of compliance with administrative accounting tasks.- Planed and evaluated the operation of the area, such as recruitment and training development and performance.- Periodically reported total income, costs and expenses to advised on how to reduce them and increase profits.

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  Montero de los Santos y Asociados

  Aug 2020 - Oct 2020

  Accounting Bookkeeper
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  Amirra Bistro, SRL

  Nov 2020 - Jan 2022

  General Manager
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  Xploy Solutions

  Mar 2022 - now

  Accountant