Joey Chen

Experience

• 

  RBS Coutts Ltd

  Dec 2010 - Jun 2011

  Finance Assistant

  - Assisted with the monthly and quarterly MAS regulatory reporting as well as the processing of day-to-day Accounts Payables (AP) transactions- Liaised with an external SAP consultant to streamline the implementation of the SAP AP module during my stint

• 

  PwC Singapore

  Dec 2012 - Jan 2013

  Winter Intern
• 

  PwC Singapore

  Jul 2014 - Oct 2016

  Senior Assurance Associate

  - Performed statutory audits and SOX controls testing for clients in various industries- Gained valuable insights into multiple industries, their business cycles, internal controls and revenue recognition models- Provided coaching and guidance to more junior team members to drive the team’s productivity

• 

  Singapore Airlines

  Nov 2016 - Feb 2021

  - Managed key ‘Technology’ portfolio clients with combined annual flown passenger revenue of USD80m- Coordinated quarterly global business reviews and Request for Proposals with both internal and external stakeholders- Tapped on various commercial levers to drive sales and boost customer loyalty- Reviewed and proposed annual adjustments to the Global Corporate Discount Framework to meet commercial objectives - Planned for and executed various audits of overseas stations, Head Office functions and Cargo divisions- Gained in-depth knowledge of international air passenger and cargo industry by reviewing end-to-end process flow- Added value by recommending and streamlining processes above and beyond the scope of the audit to increase efficiency- Honed communication, negotiation and report writing skills through interaction with upper management

  • Global Account Manager

    Mar 2019 - Feb 2021

  • Internal Auditor

    Nov 2016 - Mar 2019
• 

  Chops Holdings Pte. Ltd.

  Feb 2021 - Aug 2023

  Business Development Manager

  - Spearheaded 300% YOY growth for a small F&B start-up from SGD500k in CY2021 to SGD2M in CY2022 in gross revenue- Led key projects e.g., setting up central production kitchen, new outlets and halal certification by liaising with respective agencies- Implemented internal control framework to drive critical backend functions e.g., HR & Payroll, Accounting and Finance- Produced monthly internal management P&L for strategic decision making

• 

  BCD Travel

  Oct 2023 - now

  Program Manager - Asia Pacific