Umer Khan

Experience

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  Envision Call Centre

  Jan 2008 - Dec 2008

  Senior CSR

  • Answer phone and respond to customer requests• Sell product and place customer order in computer system • Provide customers with product and service information • Up sell product• Transfer customer calls to appropriate staff• Identify, research and resolve customer issues using the computer system• Follow-up on customer inquires not immediately resolved • Complete call logs and reports• Research billing issues• Research misapplied payments • Recommend process improvements Show less

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  Son X Centre

  Jan 2009 - Dec 2009

  Manager Marketing

  • Strategy Development, Planning and Reporting• Relationship Management• Operational Management• Staff and Contractor Management and Leadership• Capital Allocation• Team-Building / Motivation

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  Dreamworld Resort Hotel & Golf Club

  Feb 2010 - Mar 2011

  Business Executive Corporate Relations

  • Sales Strategy / Target / Growth• Day to Day Management• People Management Reporting• Related Assignments• Performance Standards• Supervisory Responsibilities• Oral / Written Communication• Professionalism / Initiative / Innovation• BTL Activities

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  Pavilion End Club

  Apr 2011 - Jun 2012

  Asst. Manager Corporate Sales

  • Responsible to generate business from companies MNCs / National, educational institutions • Develop new revenue heads• Target the potential market through Telemarketing, Direct marketing, Emails & Personal contacts• Daily visit of companies / institutions, as required• Instilling a marketing led ethos throughout the business• Researching and reporting on external opportunities • Understanding current and potential customers • Managing the customer journey (customer relationship management)• Writing copy• Approving images• Developing guidelines• Managing Sales Team Show less

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  Broad Gear Furniture

  Jan 2012 - now

  CEO / Co - Founder
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  WORKMAN

  Jul 2012 - Apr 2015

  Manager Corporate Sales

  • To be proactive with locating and developing new business in line with the revenue and sales through the appropriate media• To ensure all opportunities are taken to promote products to our customers and to increase the client base• To manage special projects under the direction of the CEO• To host any promotion events or external site as required by the CEO• To obtain 12 sales appointments per week both out of the office and in house• Establish new business over and above the base business in the furniture through direct corporate and agency business.• Be aware of the key trends in the market and take appropriate action• Have extensive knowledge of competitor companies and what business is booking into the area• Organize corporate sales promotional initiatives• Establish key relationships with corporate clients and agencies to ensure maximum exposure and increase revenue• To ensure personal presentation is of the highest standards at all times to project a professional image to clients• Ensure that all communications with customers are handled within the required time frame and to the company standards• Entertain prospective clients where appropriate• Liaise with the rest of the team on a day to day basis to obtain all new sales leads• Follow the corporate strategies set by the company’s Consultant• Be aware of company policies, which affect the sales department• Ensure that the Finance department is given accurate information for billing if required• Have full product knowledge of all range of office furniture• Be pro-active in putting forward suggested actions to achieve the department’s targets• Ensure that statistical data is produced and analyzed• Demonstrate a “can do” attitude• To provide support and coaching to new team members within Sales Team• Assist in other departments during emergencies or as deemed necessary by the CEO• Carry out other duties/tasks outside normal routines but within the overall scope of the job Show less