Experience

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  Social & scientific systems, inc.

  Oct 1999 - Sept 2013

  Deputy director, center for health communications

  Received nine promotions during my career with Social & Scientific Systems, (SSS) from a starting position of conference specialist, to final position of deputy director.Actively participated in leadership meetings to develop strategic and operational processes that helped the company grow from fewer than 200 employees to more than 500 employees with annual revenues of $120 million. Managed a strategy committee responsible for developing a project manager's manual and a supervisor's guide. Charged with ensuring consistent structure and implementation of corporate procedures throughout the company. Revised the corporate travel policy and developed procedures for establishing offices in international locations, including Ivory Coast and Uganda.Conceptualized and implemented a duty officer program to provide emergency support to employees while on travel. Created and delivered related training program for executive-level staff.Developed corporate processes and procedures. Responsible for ensuring consistent structure and implementation of intra-organizational procedures.Managed recruitment process, made salary recommendations, and developed an orientation manual and full onboarding process for new hires.Developed and administered employee satisfaction surveys to continually assess and improve employee engagement and satisfaction. Analyzed and communicated results.Participated on a committee responsible for overhauling the annual performance management system.Developed plans for professional development among staff members, providing coaching, guidance, and recommendations for enhancing performance.Provided support to a high-level director at the National Institutes of Health, making recommendations for international collaborations. Traveled globally in support of these activities. Show less

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  Altum, inc.

  Sept 2013 - Sept 2015

  Deputy director, center for strategic communications

  Participated in senior management advisory meetings. Developed structure and focus for strategic planning, resulting in a refined corporate mission and revised set of company-wide goals and strategies.Advised executive leadership on human resources and other administrative principles, practices, and functions including timekeeping, hiring practices, provision of international travel medical insurance for employees, travel procedures, and employee versus consultant classification.Managed center operations including risk and resource management, budget development and control, development of business plans, and quality control and delivery. Created position descriptions, including minimum qualifications and classification under the Fair Labor Standards Act, which were validated by outside counsel.Managed recruitment process, made salary recommendations, and developed a full onboarding program. Developed plans for professional growth, providing motivation, guidance, and support.Arranged for a partnership between Altum and my former employer to allow the companies to bid on—and win—a $42-million contract from the National Institutes of Health. Managed staff, multiple activities, and budgets. Planned and implemented high-level initiatives for a director at the National Institutes of Health, making recommendations for international collaboration with foreign governments and mission-critical programs. Show less

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  Montgomery county parks department

  Dec 2016 - May 2024

  Chief performance officer

  Lead department-wide efforts to identify and achieve cost savings, and implement departmental efficiencies.Develop measures to gauge performance of various units, partnering with stakeholders to improve them.Foster a work culture that promotes open, frequent, and dynamic communication.Lead internal, cross-departmental working groups to develop and implement innovative ideas and special projects.Partner with senior leaders to prioritize department-wide performance initiatives, and act as a strategic thinker to drive change and process improvement.Coordinate research efforts within the department and with external partners on a variety of topics centered on performance, cost savings capacity, and innovation.Promote the department's performance and innovation developments. Show less

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  Montgomery county department of parks

  Oct 2023 - now

  Assistant division chief, southern parks