Experience

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  Dina motors

  Nov 2012 - Apr 2014

  Manager assistant

  • Fielded incoming telephone calls, directing clients to appropriate departments• Cataloged paperwork, copied and scanned files, and answered phones• Organized meetings per week for employees and partners of the company, coordinating schedules, typing agendas, and assembling notes for meetings• Typed memorandums and emails, entered client and guest information into the database, and organized files, shredding sensitive files weekly• Typed, designed and blinded booklets of the company's training courses• Carried out all matters related to participation in specialized exhibitions Show less

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  Persepolis travel agency

  May 2014 - May 2016

  Tour coordinator

  • Provided complex travel consultation with demonstrated knowledge of domestic and international travel.• Handled all aspects of bookings including airline, hotel, and car rental reservations, group tours, bus and cruise travel.• Processed exchanges and refunds for airline tickets.• Assisted with international travel issues, including passports, visas, and currency.• Was responsible for timely and accurate processing of client travel inquires and travel request. Acted a liaison been customer and supplier Support clients via phone and e-mail.• Collaborated with celebrity booking agents to book travel for clients.• Coordinated with tour operators and other travel agencies regarding tour package choices; bargained with them to get the best rates Travel Domestic and International to become familiar with destinations and services to better promote and sell destinations.• Maintained regular communication with the customer prior to departure to provide updated travel information including but not limited to delayed departures and earlier flight availability.• Was responsible for collecting and recording deposits and final payments. Show less

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  Alaedin travel

  Oct 2016 - Aug 2017

  Tour director

  • Responded to customer inquiry calls, promptly, courteously and in a friendly manner, assessing the customers' needs in order to provide them with the best solution to their needs.• Researched travel options & presenting the best deals in terms of requirements.• Ensured all bookings & reservations were processed accurately. Built strong relationships with clients.• Remained professional when dealing with sensitive and confidential information Handling high numbers of incoming calls from direct customers and travel trade. • Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients Kept informed of airline rules and regulations, tariffs and other industry requirements.• Responsible for providing outstanding customer service at all times Observed and reported all activities on select site.• Followed up on missed calls and emails, maintain all client relations. Ensured safety in all situations. Communicate with clients about their needs to ensure I meet their preferences• advised clients on satisfactory travel options to enhance their experience• Coordinated simple entry and departure procedures to ease client stress• Connected clients with souvenir and tourist destination businesses that offered discounts• Wrote more than 100 articles about hotels, tours etc. on website. Show less

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  Freelance

  Mar 2017 - now

  Freelance business developement consultant

  • help businesses design their business and tell their story to customers.• help businesses to write strategies for different units such as marketing and sales.• help businesses to become brands in the market.• help businesses to identify new markets and expand their business in these markets.

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  Iranbehdasht

  Jun 2018 - Jun 2019

  Travel consultant

  • Communicated with all foreign guests and met all their needs for their travels to Iran.• Handled all aspects of bookings including airline, hotel, and car rental domestic for staff.• Processed exchanges and refunds for airline tickets. • Assisted with international travel issues, including passports, visas, and etc. for staff.• Ensured all bookings & reservations were processed accurately. • Planed and held events.

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  Avayar

  Nov 2018 - Jun 2022

  Social media manager, copy witer and writer

  • Developed marketing strategy with a team.• Developed brand book.• Developed Social media such as: Instagram, Twitter and LinkedIn and updated them.• Wrote and edited the content of audio guides.• Wrote tour routes and articles on website.

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  Mahan holiday

  Mar 2019 - Feb 2020

  Incoming tour manager

  • Developed various packages & prepared travel routes for top destinations for incoming passengers.• bargained with travel agents, airlines, hotels, transportation and restaurants for best rates.• Ensured all bookings & reservations which other staff reserved are processed accurately.• Ensured the smooth running of tours, trips and activities on a daily basis.• Calling tour leaders to ensure that everything runs smoothly when the customers arrive.• Dealt with any customer queries, concerns or emergencies.• Checked tour leader’s reports following the completion of a trip.• Managed employee wages, and travelling and operational expenses.• Provided feedback after the completion of the trip.• Ensured that customer expectations are met or exceeded. Show less

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  Yahoobooking

  Jan 2023 - Jan 2024

  Business development manager
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  Micro hotel

  Jan 2023 - Jan 2024

  Business development manager
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  Fadax | فدکس

  Feb 2024 - now

  Tour expert