Deep Enrich
Rebecca love
563 followersTimeline
About me
CX Operations Lead | REAx | REA Group
Education
Cx skills
2019 - 2019Cx management fundamentals consumer services and advocacyThis Customer Experience Management Fundamentals course is designed to equip you with skills in the following five core Certified Customer Experience Professional competencies (that are aligned to the CCXP entrance exam) administered by the CXPA (note that in late 2021 the CXPA refined their 6 competencies into 5).1: Customer Experience Strategy2: Culture and Accountability 3: Customer Insights and Understanding4: Design, Implementation & Innovation5: Metrics… Show more This Customer Experience Management Fundamentals course is designed to equip you with skills in the following five core Certified Customer Experience Professional competencies (that are aligned to the CCXP entrance exam) administered by the CXPA (note that in late 2021 the CXPA refined their 6 competencies into 5).1: Customer Experience Strategy2: Culture and Accountability 3: Customer Insights and Understanding4: Design, Implementation & Innovation5: Metrics, Measurement and ROI Show less
Narre warren south p-12 college
2008 - 2011Vce vceVictorian Certificate of Education, my biggest achievement was completing a Year 11 Psychology in Year 10 and Year 12 Psychology in Year 11.
Rmit online
-Cx strategy designLearning design frameworks to enhance my ability to design sustainable strategy across the CX function.
Open training institute
2016 - 2017Business administration and management, general certificate iv
Australian institute of management
2021 - 2022Diploma project management
Experience
Procision
Mar 2013 - Feb 2014Administration assistant
Bgl corporate solutions
Feb 2014 - May 2022Responsible for driving business requirements and managing projects related to BGL Systems with a focus on process improvement to enhance client experience.In this role I was required to work with the Internal Systems Product Team to scope out and implement changes and enhancements to BGL webservices, ensuring better client engagement and process handling.The role focuses on continuing to manage the Data Services Team and managing SugarCRM projects, MyBGL, Client Centre, payments, creditors, statistics and Zendesk Projects. Show less
Internal Product and Systems Manager
Jun 2021 - May 2022Data Services Manager
Nov 2020 - May 2022CX Operations Lead
Nov 2019 - Jun 2021Support Operations Lead
Nov 2018 - Nov 2019Integration Specialist (Team Leader)
Mar 2018 - Nov 2018Data Services Assistant
Oct 2017 - Feb 2018Bank Data Service Coordinator
Apr 2016 - Sept 2017Data Services Client Relations
Sept 2015 - Apr 2016Administration Assistant
Feb 2014 - Sept 2015
Rea group
May 2022 - nowConsumer experience operations lead
Licenses & Certifications
Standard – cpr / aed / first-aid certification course
Cpr first aidApr 2023- View certificate
Customer experience strategy and design
Rmit universityNov 2022
- View certificate
How to make strategic thinking a habit
LinkedinFeb 2023 - View certificate
Zendesk support administrator
ZendeskJun 2020 - View certificate
Zendesk support administrator expert i
ZendeskAug 2021 
Hubspot sales software
HubspotFeb 2024- View certificate
How to be both assertive and likable
LinkedinDec 2022 
Standard mental health first aider
Mental health first aid australiaSept 2021
Honors & Awards
- Awarded to Rebecca LoveBGL Values - Collaboration Award BGL Corporate Solutions Jul 2021 Awarded for demonstrating collaboration throughout the business whilst performing in my role.
Volunteer Experience
Assistant Teacher
Issued by Rebecca's School of Dance on Jan 2005
Associated with Rebecca Love
Languages
- enEnglish
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