Experience

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  Bluvacanze

  Jan 2005 - Jan 2009

  Travel agent

  Involved in the sale of package tours, flights, ferries and hotels only.Consulting and tailor ­made packages

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  Alpitour

  Mar 2009 - Oct 2009

  Tour operator representative

  Manage animator and representative staff,Cooperation with the hotel manager to provide the satisfaction of the guests and solve any issue andcomplain,Accommodate guests on arrival and organize transfer from/to the hotels,Problem solving,Provide guests with information about resort facilities, the entertainment on offer,and the place to visit,Arrange excursions and car hire services,Check the lists of guests arriving and departing each week (flight manifest) andinsert them into the management system used in each center,Selling excursions. Show less

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  Inviaggi s.r.l.

  Apr 2010 - Jan 2011

  Manage animator and representative staff,Cooperation with the hotel manager to provide the satisfaction of the guests and solve any issue andcomplain,Accommodate guests on arrival and organize transfer from/to the hotels,Problem solving,Provide guests with information about resort facilities, the entertainment on offer,and the place to visit,Arrange excursions and car hire services,Check the lists of guests arriving and departing each week (flight manifest) andinsert them into the management system used in each center,Selling excursions. Show less Manage animator and representative staff,Cooperation with the hotel manager to provide the satisfaction of the guests and solve any issue andcomplain,Accommodate guests on arrival and organize transfer from/to the hotels,Problem solving,Provide guests with information about resort facilities, the entertainment on offer,and the place to visit,Arrange excursions and car hire services,Check the lists of guests arriving and departing each week (flight manifest) andinsert them into the management system used in each center,Selling excursions. Show less

  • Tour Operator Representative

    Oct 2010 - Jan 2011

  • Tour Operator Representative

    Apr 2010 - Oct 2010
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  Inviaggi s.r.l.

  Apr 2011 - Oct 2011

  Tour operator representative

  Manage animator and representative staff,Cooperation with the hotel manager to provide the satisfaction of the guests and solve any issue andcomplain,Accommodate guests on arrival and organize transfer from/to the hotels,Problem solving,Provide guests with information about resort facilities, the entertainment on offer,and the place to visit,Arrange excursions and car hire services,Check the lists of guests arriving and departing each week (flight manifest) andinsert them into the management system used in each center,Selling excursions and disco tickets,Tour leader to visit the island. Show less

• 

  Eden viaggi

  Oct 2011 - Dec 2011

  Tour operator representative

  Manage animator and representative staff,Cooperation with the hotel manager to provide the satisfaction of the guests and solve any issue andcomplain,Accommodate guests on arrival and organize transfer from/to the hotels,Problem solving,Provide guests with information about resort facilities, the entertainment on offer,and the place to visit,Arrange excursions and car hire services,Check the lists of guests arriving and departing each week (flight manifest) andinsert them into the management system used in each center,Selling excursions. Show less

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  Inviaggi s.r.l.

  May 2012 - Nov 2012

  Tour operator representative

  Manage animator and representative staff,Cooperation with the hotel manager to provide the satisfaction of the guests and solve any issue andcomplain,Accommodate guests on arrival and organize transfer from/to the hotels,Problem solving,Provide guests with information about resort facilities, the entertainment on offer,and the place to visit,Arrange excursions and car hire services,Check the lists of guests arriving and departing each week (flight manifest) andinsert them into the management system used in each center,Selling excursions. Show less

• 

  Eden viaggi

  Apr 2013 - Aug 2013

  Tour operator representative manager

  Managing the hotel (reception and f&b) in order to provide the satisfaction of the guests and solve any issue and complain,Organisation of events such as Birthday party, Honey moon and V.I.P. welcoming ecc,Manage animator and representative staff,Accommodate guests on arrival and organize transfer from/to the hotels,Problem solving,Provide guests with information about resort facilities, the entertainment on offer,and the place to visit,Arrange excursions and car hire services,Check the lists of guests arriving and departing each week (flight manifest) andinsert them into the management system used in each center,Selling excursions. Show less

• 

  Grupotel hotels & resorts

  Sept 2013 - Sept 2013

  Receptionist

  ● Check in and check out procedures● Front office reception managing basic accounting procedures, invoicing, payments and currency exchange,● Problem solving and customer care,● Handling internal and external phone calls and complains,● Taxi, Rent a car and other service reservation.

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  Accorhotels

  Dec 2013 - Oct 2016

  ● Supervising the Night Auditor, and Night Manager position in absence of him, ● Follows up any guest requests (wake-up calls, newspaper, breakfast room service, night room service etc.),● Take care of the arrival and departure processes including early arrival or late departure,● Ensure the night audit runs smoothly and balances,● Front office Night Team Leader managing accounting procedures, invoicing, payments, currency exchange, mail order, upselling rooms and Company loyalty cards, ● Maintaining security hotel standard (operating and monitoring CCTV, fire alarm panel and floors patrol) and addressing any issues,● Problem solving and customer care,● Provide general information to the guest,● Swimming pool check (patrol the swimming pool area and water test),● Handling internal and external phone calls, complains and Book-Out situations.● Up sell of Executive and Suite rooms, Show less ● Check in and check out procedures including late arrival and early departure,● Front office Night Auditor and Day Receptionist managing accounting procedures, invoicing, payment and currency exchange,● Maintaining security standard and addressing any issues,● Problem solving and customer care,● Taxi and other service reservation,● Daily hotel banking,● Preparing Breakfast for the guest and cooking the 24h room service,● Provide general information to the guests,● Handling internal and external phone calls, complains and Book Out situations.● Reservation and groups experience Show less

  • Night Supervisor

    Feb 2015 - Oct 2016

  • Night Auditor

    Dec 2013 - Feb 2015
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  Hilton hotels & resorts

  Oct 2016 - May 2019

  Oversee the entire Night Front Office and late F&B operations to maintain high standards,Successfully run the hotel's End of Day/End of Month procedures on a nightly basis that include backing up all hotel folios, credit card settlement, Micros and OnQ settlement, and other hotel reports,Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities,Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel,Provide adequate handover to Early staff / Duty Manager/General Manager,Attend training courses, and assist with the Night Team's training and development efforts to achieve performance and personal goals using also mid-year and annual Appraisals,Conduct Health and Safety Checks and Night Walks and maintain a good status awareness of all hotel areas monitoring CCTV, also manage and acting, in accordance with Health and Safety procedures, all the Incident/Accident situations filling the related Report and forward it to Hotel Managers,Being awarded as Employee of the Month in June 2017 Show less • Assisting the Night Manager and managing the hotel procedures in his absence,● Running the end of day procedures, accounting procedures, invoicing, payments and currency exchange,● Maintaining security hotel standard (operating and monitoring CCTV, Fire Alarm panel and fire walk) and addressing any issues,● Guest focus anticipating the guests need and updating preferences on guest profile,● Multitasking with experience in minor Housekeeping and Maintenance issues,● Problem solving and dealing with difficult situations (ex. complains and Book-Out),● Handling internal and external phone calls, email and booking reservations,● Up selling room and enrol guest to fidelity programme,● Check-in and check-out procedures including late/early arrival and early/late departure,● Final cash banking and credit card check for all departments,● Transfer from/to airport arrangement and organisation, Show less

  • Night Manager

    Apr 2017 - May 2019

  • Assistant Night Manager

    Oct 2016 - Apr 2017
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  The barons eden group limited

  May 2019 - Oct 2020

  Night manager

  Acting on behalf of the Front Office Manager, organise and process recruitment and interview and responsible of the Night team rota,Attend training courses, Night Team's training and appraisal to development efforts and achieve performance, personal goals, and Staff/Hotel targets,Successfully run the hotel's End of Day/End of Month procedures on a nightly basis that include backing up all hotel folios, credit card settlement, Bills settlement and other hotel reports,Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities,Represent the Hotel Manager and other senior managers taking full responsibility of the hotel,Provide adequate handover to Duty Manager/General Manager,Conduct Health and Safety Checks and Night Walks and maintain a good status awareness of all hotel areas monitoring CCTV, also manage and acting, in accordance with Health and Safety procedures, all the Incident/Accident situations and report to the Hotel Manager,Oversee the entire Night Front Office and late F&B operations to maintain high standards. Show less

• 

  Village hotels

  Oct 2020 - Aug 2021

  Front office manager

  • Oversee the entire Front Office operation including Reception Day & Night Team to maintain high standards• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement, through Tripadvisorand guest contact on site• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude andpromotes the hotel brands.• Setting departmental objectives, work schedules, budgets, policies, and procedures• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training andteamwork• Maintain good communication and working relationships with all hotel departments• Dealing with Staff performance issues in compliance with company policies and procedures• Recruiting, managing, training and developing the Front Office team, ensuring they have current knowledge of hotelproducts, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn andPERSONAL DETAILSWORK EXPERIENCEunderstand policies and practices• Establish and maintain strict security and health and safety procedures within your department, reporting any potentialrisks to the General Manager.• Actively involved in executing revenue strategies and sales initiatives, maximise room occupancy at best rates and useup-selling techniques to promote hotel services and facilities• To be fully conversant with disciplinary procedures and all other relevant human resources practices e.g. sickness/absenteeism.• Ensuring recruitment, training, development and staffing levels are as required, whilst demonstrating a management stylethat is both ‘hands on’ and strategic.• Attend and contribute to all daily/weekly team meetings.• Carry out Duty Management functions as required. Show less

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  Holiday inn south normanton m1 jct 28 (countrywide hotels)

  Aug 2021 - Dec 2022

  Front office manager

  • Oversee the entire Front Office operation including Reception Day & Night Team to maintain high standards• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement, through Tripadvisorand guest contact on site• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude andpromotes the hotel brands.• Setting departmental objectives, work schedules, budgets, policies, and procedures• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training andteamwork• Maintain good communication and working relationships with all hotel departments• Dealing with Staff performance issues in compliance with company policies and procedures• Recruiting, managing, training and developing the Front Office team, ensuring they have current knowledge of hotelproducts, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn andPERSONAL DETAILSWORK EXPERIENCEunderstand policies and practices• Establish and maintain strict security and health and safety procedures within your department, reporting any potentialrisks to the General Manager.• Actively involved in executing revenue strategies and sales initiatives, maximise room occupancy at best rates and useup-selling techniques to promote hotel services and facilities• To be fully conversant with disciplinary procedures and all other relevant human resources practices e.g. sickness/absenteeism.• Ensuring recruitment, training, development and staffing levels are as required, whilst demonstrating a management stylethat is both ‘hands on’ and strategic.• Attend and contribute to all daily/weekly team meetings.• Carry out Duty Management functions as required. Show less

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  Availablecar

  Dec 2022 - Feb 2024

  Reception manager
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  Hilton garden inn doncaster racecourse

  Feb 2024 - now

  Front office manager