Experience

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  Wunderman

  Sept 2017 - Dec 2018

  - Managed data-mining client databases for Verizon Wireless and Anthem Blue Cross Blue Shield, complying with rigid cybersecurity measures, and leading a Data Analyst team to locate and report faulty coding and meet client advertisement delivery deadlines.- Mentored Data Analyst Intern on customer service practices, file delivery scheduling, and team management. - Success in first experimental Data Analyst Intern role at the Richardson location convinced executive team to offer the Intern Program to other college students at location.- Earned promotion to Service Management Team due to accomplishment of learning objectives and dedication to the organization.- Explored the mainframe operating system for data cleaning, processing, and organization. - Tracked and analyzed tickets in Maestro to resolve data errors. - Promoted to Service Management Team after successful completion of Data Analyst Internship.- Assisted on additional projects for multiple departments to support organizational goals and meet deadlines.- Greeted, informed, and directed clients to navigate through building, ensuring comfort and security within office space.- Resolved client issues, provided organization and process information, and fielded calls to executives.

  • Service Associate

    Jun 2018 - Dec 2018

  • Data Analyst Intern

    Feb 2018 - May 2018

  • Corporate Receptionist

    Sept 2017 - May 2018
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  American red cross

  Mar 2020 - May 2023

  - Collaborated with senior operational leadership to identify workforce development needs, setting objectives and expectations for Program Leads and creating a measurable management process based on key priorities- Managed recruitment, interviewing, onboarding, and training of all volunteers, ensuring compliance with US Federal and European host nation regulations- Created internal training videos and guides for various programs utilizing both virtual and physical instructor training of role-based tasks and quick reference guides, facilitating strong engagement and comprehension- Developed a reference guide for knowledge-sharing continuity with detailed Standard Operating Procedures (SOPs) for all programs and their relevant activities, to include training programs, stakeholder engagement and leadership succession plans, and team communication strategies, thereby increasing volunteer engagement from 85.5% to 91.2% within initial six weeks- Conducted needs and satisfaction assessments, collaborating with Program Leads and stakeholders to identify workforce and training gaps, streamlining and automating orientation and onboarding activities to build internal credibility and foster a positive and inclusive work environment while integrating new L&D initiatives into talent and performance management processes- Compiled and evaluated engagement and program health data, conducting metrics analysis and analyzing statistical trends to present insights and recommendations to leadership, enhancing team retention strategies, HR processes, and program practices- Established feedback surveys to monitor engagement scores and track progress of key talent, identifying opportunities for process improvement and developing communication strategies for team cohesion- Launched onboarding survey to assess candidate competencies and create individual development plans, formulating succession plans for critical roles based on forecasted human capital strategy and business goals Show less - Managed and monitored restructuring of programs and procedures based on demand analysis of community attitudes, succession planning, and current workforce capabilities- Devised new overseas volunteer policies to reflect changing community needs and available resources, such as COVID-19 adaptations that allowed for more flexible position descriptions and new volunteer opportunities- Managed multiple budgets through monthly forecasting, invoice reconciliation, and product research, facilitating resource optimization and ensuring financial accountability- Presented weekly briefings to senior leadership and appropriate executives, building strong relationships and commitment with community stakeholders, to define predicted change needs and clearly identify desired outcomes- Spearheaded the selection and staffing of the Leadership Team, including Program Leads sourcing, coaching, and performance management; provided strategic HR support and guidance to drive organizational change- Served as trusted advisor to Program Leads regarding team management and workforce planning, strategizing organizational action plans and decisions based on team strengths and coordinating training to fill talent gaps- Oversaw the design and implementation of internship program, creating guidelines to support learning objectives in alignment with business needs and delivering exceptional early career experiences Show less - Promoted to Regional Program Manager during deployment period of management staff- Revamped European Division job architecture process; updated job descriptions to standardize capabilities, linked relevant training, and completed Human Resources Information System (HRIS) updates, increasing workforce by 300%- Presented weekly briefings to senior leadership and appropriate executives, building strong relationships and commitment with community stakeholders, to define predicted change needs and clearly identify desired outcomes- Advised clients during high-stress emergency situations, adhering to strict Red Cross confidentiality requirements and US DoD regulations, while maintaining security within record-keeping databases- Spearheaded the selection and staffing of the Leadership Team, including Program Leads sourcing, coaching, and performance management; provided strategic HR support and guidance to drive organizational change- Served as trusted advisor to Program Leads regarding team management and workforce planning, strategizing organizational action plans and decisions based on team strengths and coordinating training to fill talent gaps- Oversaw the design and implementation of internship program, creating guidelines to support learning objectives in alignment with business needs and delivering exceptional early career experiences Show less

  • First Aid/CPR/AED Instructor

    May 2021 - May 2023

  • Volunteer Onboarding & Engagement Lead

    Nov 2021 - Jan 2023

  • Regional Program Manager

    Feb 2021 - Nov 2022

  • Field Office Assistant

    Mar 2020 - Feb 2021
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  Army community services

  Jan 2023 - May 2023

  Volunteer mobilization and deployment assistant

  - Critiqued and revised program Standard Operating Procedures (SOPs) and training materials to ensure compliance with current Army Regulations and Department of Defense policies- Assisted Contract Officer Representative in updating U.S. government employment contracts in the Procurement Integrated Enterprise Environment (PIEE), including market research, requirements development, oversight of contract commitments, and quality control, ensuring effectiveness and regulatory compliance- Designed supporting documents to standardize department processes and assessed and organized program inventory to align with community needs, streamlining operations and maintaining consistent quality of services Show less

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  Serco

  May 2023 - Jun 2024

  Employment facilitator

  - Conduct multi-day employment workshops throughout Europe, both in-person and virtually, to provide transitioning service members a comprehensive understanding of preparing for civilian employment- Utilize teacher-centered and learner-centered adult learning theory methods including hands-on activities, group discussions, role-play, and lectures for audiences of up to 50 participants, promoting engagement and understanding- Manage and empower workshop participants by providing information, tools, options, and guidance to establish a positive career trajectory, while providing one-on-one coaching when needed, enhancing individual outcomes- Research and arrange travel to various training sites, finding low-cost alternatives and comparing multiple travel options. Calculate and report estimated costs, reconciling receipts and adjustments for accurate reimbursement. Show less

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  Loretto

  Aug 2024 - now

  Recruitment onboarding coordinator