Experience

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  Interworld

  Sept 1996 - Aug 2000

  • Account management role, negotiating with suppliers to provide media clients with the best solution for delivery services worldwide. • Invoicing, credit control, budget management and payroll.

  • Client Services Executive

    Jan 1999 - Aug 2000

  • Finance Manager

    Sept 1996 - Dec 1998
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  Albemarle interim management plc

  Sept 2000 - Jan 2003

  Executive assistant

  • Personal Assistant, client support, organising events, managing the launch of new website, invoicing, supervising administrative staff.

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  Británico

  Feb 2003 - Jun 2004

  Teacher of english as a second language

  • Teaching General English and exam preparation both in London and Lima, Peru.

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  Smith and nephew

  Aug 2004 - Feb 2005

  European supply analyst

  • Co-ordinate the supply of orthopaedic products to European markets in a cost-effective manner with direct responsibility for France and Italy.

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  Mundipharma international limited

  Mar 2005 - Sept 2005

  European product management team assistant

  • Organise meetings and UK/overseas travel. Reconcile currency, expenses and monitor budgets.

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  Cambridge assessment english

  Sept 2005 - Sept 2008

  Centre support officer

  • Design and deliver training resources and workshops for exam centres• Manage regulatory customer documentation, customer communications and complaints

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  British council

  Oct 2008 - Jul 2012

  Teacher of english as a second language

  • Teaching Business English in-company and exam preparation. In addition, taught private 1:1 English classes with corporate students.

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  Ministry of education

  Feb 2009 - May 2013

  Centre exams manager

  • Managing bilingual state schools in Spain to administer the Cambridge IGCSE exams• Delivering training, visiting and inspecting schools, managing relationships with teachers and Cambridge

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  Cambridge university press & assessment

  Jun 2013 - now

  Training lead/trainer

  • Design and develop training materials, events and online courses for exam centre staff• Organise and deliver training virtually and face-to-face via webinars, presentations and workshops• Facilitate Customer Service training for both colleagues and customers• Design and deliver Intercultural Communication workshops for colleagues• Deliver Conscious Inclusion training for colleagues• Coach and facilitate learning for colleagues completing Institute of Customer Services’ Communications qualification• Provide high-touch support/key account management for high profile customers• Manage formal complaints, appeals and service recovery Show less

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  Joy of communication

  Nov 2022 - now

  Trainer/consultant

  I design and deliver interactive virtual and in-person workshops and programmes for global teams and global customer service teams to develop and enhance their cultural intelligence and intercultural communication skills.We do this by exploring our cultural backgrounds first and then cultural communication styles both our own and those of our colleagues and customers through reflection, disovering cultural frameworks, concepts, learning from case studies and sharing experiences; celebrating both similarities and differences. Show less