Experience

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  Ica - insurance claims associates

  Jan 2014 - Jan 2017

  Scrum master

  - Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. Created team-building opportunities.- Focused primarily on training the teams to write good user stories, prioritize the work based on business value and handling of the tasks by the team. Placed substantial efforts on team member role training, time-boxing and providing strong metrics for all players. - Coached teams on Agile values and principles to promote continuous improvement in practices and artifacts.- Championed cultural change and collaborated with other Coaches on plans and techniques for accelerating and advancing the organization's transformation.- Tracked, escalated and removed impediments. Show less

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  Alacrity solutions

  Jan 2017 - now

  Scrum master

  - Lead and support onshore and offshore Scrum teams on agile good practices. Identify and reduce/eliminate impediments that limit system level agility; provide recommendations to address roadblocks and areas of opportunity. - Improve team development while holding teams accountable for their commitments and leveraging organizational resources to improve capacity for project work increasing the average time to deliver new features by 15%.- Facilitate in defining and deploying new product development processes and facilitating the continuous improvement of existing processes.- Built a trusting and safe environment where problems could be raised without fear of blame improving employee retention by 9%.- Mentor teams, leading them to be self-directed with strong accountability, decision making, conflict resolution and transparency.- Empower the team to make system and process improvements captured in sprint retrospective meetings.- Coordinate Scrum Ceremonies including Spring Planning, Daily Standups, Sprint retrospectives, Story Grooming, and Release Planning. Show less