Zuleyma Mayorga Castillo

Experience

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  Alonrda Middle School

  Feb 1995 - May 1995

  Office Assistant

  Interact with diverse professors to grade homework and input grades into online systemArchive paper documents electronically utilizing Acrobat Adobe Pro, resulting in increased usability and office organizationMaintained confidentiality and developed relationships through interdepartmental document deliveryAnswer phone system and direct calls as required, Design and maintain filing and storage systems in the office,Greet parents upon arrival and direct them to the appropriate offices, Maintain office supply inventoryRetrieve documents and files when requested, Read and route incoming mail and process outgoing mail.Preparing documents, scheduling meetings, and updating company records, Preparing documents, scheduling meetings, and updating company records, Operated office equipment such as photocopiers, scanners, fax machine, voicemail. Show less

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  Walmart

  Jun 1996 - Aug 1996

  Sales Associate , Toys Dept

  WIA State Program

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  DIVERSIFIED MAINTENANES SERVICES

  Aug 1996 - May 1999

  Janitor

  Dusting, clean town squre.

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  Subway

  Feb 1999 - Jun 1999

  CASHIER

  Cashiering, taking orders from customers, preparing and handing out food and drinks, stocking and inventory, opening and closing of the store, and maintaining the work area in a clean and orderly condition.

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  KELLY ADVERTISEMENT

  Sept 1999 - Oct 1999

  Sales Agent

  Door to Door sales for Advertisement for Pizza Hut, PapaJohn's, NBA Games Tickets.

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  Taco Bell-Artesia Ca

  Dec 1999 - Jan 2000

  Crew
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  Albertson

  Jul 2000 - May 2002

  STARBUCK CREW

  Cashiering and customer service at the Starbucks Coffee inside the Albertson. Daily tasks included taking customer orders, serving drinks, stocking, and inventory, tracking shipments, opening and closing the shop, and maintaining the work area in a clean and orderly condition.

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  The Home Depot

  Sept 2003 - Nov 2006

  CASHIER

  Cashiering and cash handling, greeting customers, helping customers to find merchandise, assisting co-workers with Spanish speaking clients, providing customer service at the self-checkout counter, performing price checks and answering phones. Self Check Area .

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  OfficeMax

  Aug 2008 - Feb 2010

  Receiving Clerk -Cashier

  Returned merchandise back to the vendor and do back up cashier when needed. Keep record of the item going out and things coming in from shipment. Answer phone to help the customer, also assist the client on the floor when they need help or have questions.Receiving clerks support warehouse operations by receiving the incoming material, counting and inventorying items, and collect and checking the contents of packages against packing lists and manifests. Also, Backup Cashier and Floor Associate. Receive payment by cash, check credit cards, vouchers, or automatic debits.Issue receipts, refunds, credits, or change due to customersCount money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Sort, count and wrap currency and coins.Greet customers entering establishments. Maintain clean and orderly checkout areas.Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Process merchandise returns and exchanges.Filling Vender orders according to standard operating procedures (SOPs) Using computer hardware and software to generate labels and maintain equipment Performing daily and weekly cleaning according to SOPs Show less

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  Pathway To Choices

  Jan 2011 - Aug 2011

  Program Instructor

  Provide education and direct training, supervision, program planning and documentation to adults with developmental disabilities in classroom and community settings. Hands-on position.Implement Individual Service Plan (ISP) and Behavior Plan procedures. Follow abuse reporting policies.Work in groups of 3-4 participants in community or day program settings.Monitor & record data relevant to ISPs.Assist in the development of quality programming for participants.Complete daily & weekly schedules that are meaningful & reflect the interests and skills of participants.Provide vocational training to members in various work settings.Assisting with participant education, self-help skills, behavior management, and personal hygiene, amongst others.Maintain professional attitude and appearance at all times.Responsible for completion of other projects or responsibilities assigned by the Program Manager, Administration. Show less

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  Shell

  Oct 2011 - Apr 2012

  Cashier

  Obtains payment for goods by itemizing and totaling customer's purchases  Receive payment by cash, check credit cards, vouchers, or automatic debits.Issue receipts, refunds, credits, or change due to customers Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Sort, count and wrap currency and coins. Greet customers entering establishments. Maintain clean and orderly checkout areas. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Process merchandise returns and exchanges. Show less

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  Jack N Box

  Nov 2013 - Dec 2013

  Line Cook

  Responsible for preparing and directing the preparation of food to be served, complying with all applicable sanitation, health, and personal hygiene standards and following established food production programs and procedures. Prepares or directs preparation of food served using established production methods and systems. Maintains daily production records.Determine amount and type of food and supplies required using production systems.Complies with established sanitation standards, personal hygiene and health standards. Observes proper food preparation and handling techniques.Stores food appropriately and safely, marking the date and item.Reports necessary equipment repair and maintenance to supervisor.Correctly prepares all food served following standard recipes and special diet orders.Plans food production to coordinate with meal serving hours so that excellence, quality, temperature and appearance of food are preserved.Keeps work area neat and clean at all times; cleans and maintains equipment used in food preparation. Completes food temperature checks before service. Show less

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  Stide Center

  Mar 2014 - May 2014

  Contact Center Agent Intern Level 1

  Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. Understand basic hardware and software troubleshooting fundamental. Provide support for users via phone and remote assistance. Schedule and carry out appointments, work with the customer with product information with sales.

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  Domino's

  May 2017 - Aug 2017

  CSR

  Crew member job duties include taking phone calls, filling out specific orders, making pizzas, and completing cash transactions with customers that come to pick up food orders. Domino's Pizza team members must also clean the store and keep it sanitized and working properly. Worked multiple stores in the area.

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  Minted

  Oct 2018 - Dec 2018

  Customer Service Associate (Seasonal)

  Respond to calls, emails, and live chats from customers in accordance with our policies and proceduresHandle and resolve all customer concerns by providing accurate information with empathy and graceProvide customers with product and general order informationDocument customer interactions thoroughly and accurately in our CRM and order systemsUse support tools & training including our knowledge base to respond to inquiries and ensure our customer’s satisfactionProvide assistance with processing orders and customizing designsIdentify and escalate priority issues that need immediate attentionIdentify opportunities for improving the customer experience and share those with the Customer Service leadership Show less

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  Sprouts Farmers Market

  May 2019 - Aug 2020

  Cashier
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  Prime Time Nutrition

  Oct 2020 - Apr 2021

  Salesclerk /Cashier
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  Amazon

  Jul 2021 - Jan 2022

  FC Associate -Amazon Package Sorter

  fast-paced, physical roles receive trucks full of orders, then prepare them for delivery load conveyor belts, and transport and stage deliveries to be picked up by drivers. Sort packages into delivery routes. Use technology like scanners, computers, and handheld printers, Lift up to 49 pounds, Stand, walk, push, pull, squat, bend, and reach during shifts, use carts, dollies, hand trucks, and other gear to move items around.

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  Berkeley Bowl Marketplace

  Sept 2022 - now

  Deli

  To provide prompt, friendly, helpful, well-informed service to customers and assist in operations of natural foods deli to help meet department goals. Providing responsive, exceptional service to deli counter customers by answering questions, making recommendations, providing samples, and responding to requests.Recommending, slicing, weighing, packaging, and pricing meats.Preparing special orders and party trays and cateringUpdating displays, cases, and other customer-facing areas to ensure new items and promotions are showcased.Ensuring that work areas are ready to service customers by cleaning surfaces, equipment, and floors, removing trash, and confirming that tools are in working order.Following all food safety and sanitation procedures established by the company and other regulatory agencies.Cooperating with others to ensure customer satisfaction.Confirming that all displays, products, and services comply with company standards. Show less