Experience

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  Teleperformance mexico

  Jan 2002 - Jan 2002

  Sprint pcs customer service
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  E&y

  Dec 2002 - Sept 2006

  Auditor
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  Aig

  Sept 2006 - now

  Established and manage the Latin America Investigative team. Oversaw the recruitment and selection process of team members.Plan, lead, and supervise a team of investigators on the execution of multiple investigations of potential employee-related allegations of fraud, misconduct, conflict of interests, anti-money laundry, corruption & bribery, OFAC violations, misappropriation of assets, financial reporting misrepresentation, manipulation of accounting records, and abuse of gifts, travel and entertainment expenses.Maintains an open dialog with Senior Management to strengthen relationships and provide timely status updates on investigations, special reviews, and significant events that could provide opportunities for fraudulent activitiesWork with Legal, Compliance, Employee Relations, Risk, and other teams to coordinate investigation effortsPerform fact finding interviews with subjects, witnesses, and whistle-blowersPreside over qualitative and quantitative analysis of information relevant to allegations in order to structure investigations, identify trends, and areas of concernIssue clear and concise reports detailing the work performed and the conclusions reached during investigations to ensure management understand the issues and the suggested corrective actionsIdentify and communicate to the appropriate levels of management internal control deficiencies and opportunities to enhance operational efficiency and effectivenessLead discussions with management about action plans to implement corrective measures and process enhancements to ensure issues identified during the investigation and root cause analysis are resolved; preventing the same issue from reoccurringPlan the schedule for fraud awareness training in Latin America Local and Regional offices Show less

  • Director of Investigations - LAC Regional Head of Investigations

    Mar 2018 - now

  • Senior Manager of Investigations

    Jan 2014 - Mar 2018

  • Manager of Investigations

    May 2012 - Dec 2013

  • Senior Investigator

    Dec 2010 - Apr 2012

  • Senior Auditor

    Jun 2008 - Dec 2010

  • Staff Auditor

    Sept 2006 - Jun 2008