Experience

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  Emerald computers

  Jan 1999 - Jan 2004

  Part owner / manager

  Started as a level one tech and over time was promoted to head manager of the Metro and Biltmore locations. I later negotiated a deal for part ownership. At ECI I was in charge of overseeing production and manufacturing of servers and PCs that were sold to both wholesale and retail customers nationwide. I also was in charge of creating standards and procedures that were implemented company wide. This included software images, PC assembly standards and procedures, training guidelines, mentoring and training, and day to day management of both retail locations. Provided advanced technical support and customer service. Show less

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  Venserv

  Apr 2001 - Jul 2002

  Systems hardware analyst / network administrator

  Responsible for the setup, imaging, support and repair of all local and remote workstations for their Windows 2000 network. This included all software installs and modifications such as changes that require administrative privileges. Creation and maintenance of the "IT HELP" mailbox to answer any and all support questions and used as a ticketing system. Active directory maintenance including user and exchange admin. Full support, alongside of the developers, of their proprietary software named "VenStat". Technical training and instruction for all employees. Show less

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  Onsite computer experts

  Nov 2003 - Jan 2007

  Owner / head technician

  OCE was responsible for all IT needs of no less than 25 small/medium sized businesses in the Valley. OCE provided on-site deployment and support for everything technologically related to small business. This included but was not limited to Microsoft / Linux servers, networks, voicemail, phone systems, websites, workstations, printing, digital imaging, email, low voltage cabling and wireless networking and security. I provided amazing customer service and a single point of responsibility for all technical issues. OCE was sold to Valley Technologies L.L.C. Show less

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  Dunstone financial, llc

  Aug 2006 - Sept 2008

  It manager

  Responsibilities included managing all IT projects, employees and interns in a call center. The company consisted of 100 workstations and 20 servers. Our department’s primary responsibility was maintaining uptime for all phones, workstations, databases and servers. Other responsibilities included business automation, database administration, data mining, data-cleansing, -import and -export. This job also involved heavy use of SQL, Excel, Crystal Reports, ACCESS. Other duties included management of 9 T1’s, approximately 20 servers (Windows Server 2003, SQL, Access! Dialer, Sybase, Ubuntu), router administration, network security, content and URL filtering, NIDS, disaster recovery planning, email, file and network encryption, Inter-tel phone system administration and call flow planning. Proudest accomplishments were implementing open source solutions for everyday needs that saved the company hundreds of thousands of dollars. Some examples are Openfire (jabber) as our internal and secure office messaging, Clonezilla for multicast deployment of desktop images, Ubuntu based LAMP servers for intranet needs, internal helpdesk support system based on reverse VNC and in-house development of all SQL processes and data import tools. Also transitioned the company towards becoming PCI compliant which aided in winning new business from a major credit union chain. After starting with the company I was able to eliminate the need for all IT and Telco consultants which cut a huge yearly cost for the company. Show less

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  Robert kubicek architects and associates, inc.

  Sept 2008 - Jul 2010

  It manager

  I was responsible for the Microsoft based network and all technology located within the building. Previously RKAA consisted of two offices connected via point to point t1. They later closed the satellite office and consolidated all resources. Mission critical systems under my control included ISA, IIS, Exchange, Symantec Antivirus/Antispam, Active Directory, PIX, MS SQL, Inter-Tel phone system, multiple large format plotters, multiple color copiers, RAID 5 and RAID 1 file servers, NAS, tape offsite backup and email archiving. Production software that required support include AutoCAD, Revit, 3ds Max, Acrobat, Photoshop, Office, XP, etc. Proudest accomplishments were repairing multiple servers left in disarray by predecessors. There were broken RAID Arrays, hotwired power supplies, exposed cases, dangling power supplies, backup systems that had not ran in months. All repaired, replaced or corrected. During my stay I eliminated all need for external IT and telephone consultants saving the company thousands a month. I was also Chairman of the Standards Committee. The committee’s focus was to migrate the company from AutoCAD to Revit as well as deciding on and organizing all company standards related to technology, plotting and drafting. Show less

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  Abbie gregg, inc.

  Jun 2009 - now

  It manager

  Primary responsibilities include maintaining 100% uptime of all global employees, assets, and resources as well as all technology and servers within the Tempe office. Secondary responsibilities are to report to and advise the President and CFO and to “steer the ship” in regard to leveraging all technology within our reach to keep the company competitive in our space. Under my care, AGI has contractors and employees all over the world utilizing mobile assets such as laptops, smart phones, and global mobile internet connection devices. I have enabled all employees to remain connected and working no matter where they are traveling while also keeping AGI and AGI clients’ IP and confidential data secured. Show less

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  Am technical solutions, inc

  Jan 2019 - now

  It manager

  AGI, Abbie Gregg, Inc was acquired by AM Technical Solutions in January of 2019.