Hanah Nguyen

Experience

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  Michael English

  Aug 2019 - May 2021

  English Private Tutor and Teaching Assistant

  - Designed personalized lesson plans, improving a student’s English proficiency from below-average to advanced. - Enhanced academic performance through tailored strategies, enabling the student to excel in both school and advanced English programs.- Fostered near-native fluency by integrating immersive and practical language-learning techniques.

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  Crossian

  Apr 2020 - Dec 2020

  Customer Service Representative

  - Seamlessly managed inquiries from international clients, maintaining a customer satisfaction rate of 90–100% across five months. - Demonstrated adaptability by mastering proprietary software quickly, optimizing workflows, and reducing response times by 30%. - Collaborated with sales and fulfillment teams to resolve escalations efficiently, showcasing a proactive, solution-focused approach.

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  UNITY IN DIVERSITY

  Feb 2021 - Feb 2022

  Customer Service Agent

  - Supported a diverse international client base remotely, maintaining a satisfaction rate of 96-100% through empathetic communication and effective troubleshooting. - Adapted to evolving customer needs by staying updated on product changes, showcasing a strong learning mindset in dynamic environments. - Enhanced team collaboration by documenting best practices for addressing recurring issues, contributing to a 40% increase in first-contact resolution rates.

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  VIET CONTENT

  Mar 2022 - Oct 2022

  Social Media Manager, Communication Agent and Content Creator

  SEA GAMES 31 - Vietnam- Developed and managed multi-lingual content across Instagram, TikTok, and Facebook, driving engagement and high follower growth. - Built and nurtured an engaged Southeast Asian sports community through targeted social media campaigns. - Supported filming crews and event organizers at key venues, ensuring seamless execution of high-profile events such as the Opening Ceremony and Closing Ceremony. - Managed KOL partnerships, creating and optimizing social media content for three athletic influencers. Key Achievements:- Grew Instagram followers to 33k, Facebook to 200k+, and TikTok to 150k with 1.1M likes. - Cultivated strong relationships with KOLs, national team coaches, ASEAN athletes, and professional basketball players, enhancing event visibility. Vietnam Professional Basketball League (VBA) 5x5 2022- Created and managed multi-lingual, cross-platform content for Bongrotv’s social media channels, enhancing audience engagement. - Built an online community of basketball enthusiasts, fostering interaction and loyalty on Instagram and TikTok. - Supported filming crews and reporters at VBA events in Hanoi, ensuring quality coverage and content production. Produced high-impact short-form videos, including trending highlights and viral content on Facebook Reels, Instagram, TikTok, and YouTube Shorts. Key Achievements:- Increased Bongrotv's Instagram following from 15k to 31k and TikTok following to over 30k. - Established strong relationships with KOLs, VBA team managers, professional players, journalists, and event organizers, enhancing the brand's credibility. Show less

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  NEW SPORTS

  Sept 2022 - Jun 2023

  Social Media Manager | Content Creator | Event Organizer

  - Created and managed engaging content (videos, event highlights) across Instagram, Facebook, and The New Quarter Community Group. - Led customer relations, maintaining high engagement on social platforms. - Developed communication strategies and organized events to strengthen The New Quarter's brand within the Hanoi basketball community. Key Achievements:- Organized weekly "College Night" events, boosting The New Quarter’s influence in the school basketball scene. - Produced viral content with 20k–50k views on Instagram/Facebook Reels.- Increased monthly engagement to 50k-90k and grew Instagram followers by 3,000-6,000. Show less

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  Next Level Basketball

  Oct 2023 - Feb 2024

  Marketing Executive & General Manager

  - Developed and executed content strategies, producing and posting short videos, reels, and stories across Facebook, TikTok, and Instagram.- Supported content creation, ensuring the center’s image and sponsor benefits were optimized across platforms: Facebook, Instagram, TikTok, and the website.- Managed and optimized social media channels for the center: Facebook, Instagram, TikTok.- Provided customer service to students, parents, and visitors, ensuring smooth communication and experience. Managed coaches' schedules and optimized training sessions for teams and individuals.- Oversaw logistics, media, communication, and student care, addressing parents' inquiries.Key Achievements:- Produced Instagram reels with 20k–100k average views, including one video reaching 1.3 million views.- Increased Instagram reach from 7k to 40k in 4 months, growing followers by over 1k.- Established Next Level as Vietnam’s leading high-class basketball academy with top-tier coaching and media communication.- Built and maintained strong relationships with students and parents, fostering a positive environment. Show less