Mohd Nurhisham Ibrahim

Experience

• 

  Bintulu Port Sdn. Bhd.

  Apr 2017 - May 2017

  Computer Science Student

  -Computer assembling and maintenance -Troubleshoot software and hardware problems-Configuring, managing and maintaining network equipment-Perform Disaster Recovery

• 

  Shin Yang IT Services Sdn Bhd

  May 2020 - May 2023

  IT Officer

  -Installing and configuring computer systems, diagnosing hardware and software faults-Solving technical and applications problems either over the phone or in person-Monitor, maintain the networks and technical support for all related companies in Bintulu.-Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment and/or systems.-Reviews vendor contracts and coordinates IT related purchases-Managing accounts for onboarding and dismissal purposes -Test and evaluate new technology -Keep systems running smoothly an ensure users get the maximum benefit from them Show less

• 

  Palmhead Management & Consultancy Sdn Bhd

  Jun 2023 - now

  Information Technology Support Assistant

  -Liaising between the IT department and the executive branch-Understanding strategic business needs and plan for growth-Analysing the design of technical systems and business models-Utilising IT data for business insights -Sourcing and implementing new business technology-Finding technological solutions to business requirements -Implement and troubleshoot security gateway (Fortinet and Ubiquiti)-Implement and troubleshoot wireless solution such as Ubiquiti and Aruba-Oversee rural network connectivity (Maxis VSAT, LNS SD-WAN, DANAWA Point-to-point)-Provide technical support on Windows, Android and Linux (Fedora & CentOs)-Update and prepare documentation for network diagram by utilising tools-Responsible for IT security, anti-virus monitoring activities -Investigation and root cause analysis-Search out and identify the underlying issues for developers-Reviews vendor contracts and coordinates IT related purchases-Starlink network installation and calibrations Show less