Ibukun Ademola

Experience

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  Zenith Bank Plc

  May 2011 - Sept 2020

  Overseeing cash management, and ensuring compliance with all laid down procedures and processes.Leading day to day branch operations with focus on consistent delivery of excellent customer experience.Resolving customer complaints in a timely manner.Processing Forms ‘M’ and ‘A’, reference letters, and E-mandate on E-portal for customers. Opening, closing and transfer of accounts based on customers’ request.Ensuring accurate and proper records management and tactful resolutions of queries and escalations from both internal and external customers.Providing operational support to staff including guiding them on the Bank’s policies and procedures on operational matters. Show less Processed cash, cheques, draft, interbank cash and cheque transactions.Managed all web transactions including pay-direct, EBTS and E-tranzact.Interfaced with customers and provided front office customer service. Served customers by completing account transactions.Provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.Recorded transactions by logging cashier’s checks, traveller’s checks, and other special services; prepared currency transaction reports.Cross-sold bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.Reconciled cash drawer by proving cash transactions, counting and packaging currency and coins.Maintained supply of cash and turned in excess cash and mutilated currency to head teller.Complied with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof.Managed customer confidence and protected bank operations by keeping information confidential. Show less

  • Customer Service Manager

    Jan 2016 - Sept 2020

  • Cash Teller

    May 2011 - Jan 2016
• 

  Lloyds Banking Group

  Jul 2022 - Dec 2022

  Customer Advisor
• 

  Sopra Steria

  Jan 2023 - Jun 2023

  Collections Advisor

  Debt Management