Niya Merchant

Experience

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  Kotak Mahindra Bank

  Nov 2014 - Jan 2018

  Assistant Manager

  Redress customer needs pertaining to cash, DDs, cheque deposits and general information.  Managed branch operations and day to day activities like handling Cash Management.  Processing of NEFT, RTGS, Fund Transfer, MVAT, Professional Tax Payment, etc.  Ensuring customer satisfaction by providing superior service delivery & achieving service quality norms.  Loading Cash in branch ATM on daily basis.  Handle locker allotment, locker access to the customer.  Monitoring all the GL and Payable accounts on daily basis.  Back up to Branch Operations manager.  Worked on a Banking Software Called FINACLE Core Banking Solutions  Accepting of Receipts, Cheques, Sanctioning of Withdrawals, issuing of Pay orders, Demand Drafts, Processing fund Transfer through NEFT and RTGS etc.  Keeping a record of the several transactions processed by the bank on daily basis by posting accurate accounting entries in record books.  Handled the Customer at counter and process their transactions  Handled Customer’s KYC related Queries.  Respond to customer queries to inform them about the status of their transactions. Show less

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  IDFC FIRST Bank

  Feb 2018 - Sept 2019

  Senior Officer

  Ensure quality customer acquisition and on boarding for each customer as per Bank's policy and guidelines  Forging effective relationships with customers and ensuring quality customer service is delivered at all points in time  Giving the client need based product solutions and, in the process, aligning client requirements with business specifics  Handle customer queries/complaints/Escalations  Manage assigned branch operational functions like custodian for pins, cheque books, locker, etc.  Ensuring adherence to banking regulation & policies as per RBI guidelines pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.  Conducting branch administration and lobby management  Backup of Authorizer.  Ensuring Error-free documentation during account opening  Managing all the activities pertains to CASH Management etc.  Looking after all the activities in the branch including operation, entertaining new Customers, etc.  Worked on the Banking Software called as CRM.  Accepting of Receipts, Cheques, Sanctioning of Withdrawals, issuing of Pay orders, Demand Drafts, Processing fund Transfer through NEFT and RTGS etc.  Processing Account Opening forms, Service request, Fixed Deposit etc. from branch  Accepting cash deposit, cash withdrawals, cheques Deposit and withdrawals.  Processing request related to passbook printing and statement printing. Show less