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Zein Aldeen

Zein Aldeen

IT Support and Helpdesk

Followers of Zein Aldeen562 followers
location of Zein AldeenDubai, United Arab Emirates

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  • Timeline

  • About me

    System Support Executive at Dubai Charity Association

  • Education

    • Tishreen University

      2011 - 2021
      Bachelor's degree Information Technology Engineering Networks and Systems

      Exploring the world of Information Technology in common and Especially in Networking and Systems Engineering. Where innovation meets connectivity, and technology shapes the future."

    • SyrianVirtualUniversity

      2022 - 2024
      Master's degree Master in Quality

      The program enables the graduates to work in quality management and quality engineering, and helps them to initiate in other directions in quality such as quality audit, reliability and measurement systems.

  • Experience

    • Remote tech

      Jan 2021 - Jun 2022
      IT Support and Helpdesk

      Provides technical support to users by researching andanswering questions.Troubleshooting problems, and maintaining workstation andLAN performance.Provides answers to clients by identifying problems,researching answers, and guiding clients through correctivesteps.

    • Freelance

      Sept 2021 - Jul 2022
      System Administrator

      Windows Server installing, configuring, testing and maintaining operating systems, application software and system management tools. Ensuring the highest levels of systems and infrastructure availability.

    • Madarat Ideal Solutions

      Jul 2022 - Feb 2023
      Network Administrator

      Network Engineer responsible of the followingCisco ASA 5505 Firewall management and configuration.Veeam and Veritas backup programs management.Cisco Routers 4321 and Switches configuration andmonitoring.HP ProLiant DL 380 Gen7,8,9, Dell power Edge R630 Serversconfiguration and management.Virtualization using VMware, ESXI, Vcenter.Raid configuration, QNAP NAS Storage.Plesk Hosting.

    • IBT: No. 1 BPO Company in Middle East

      Apr 2023 - now
      Information Technology Sales Specialist

    • Dubai Charity Association

      Apr 2023 - now

      Delivering rapid, effective tech support to streamline operations.Maintaining and enhancing server, workstation, and network efficiency.Protecting sensitive data with robust cybersecurity measures.Swiftly diagnosing and resolving system hiccups.Keeping comprehensive system documentation for seamless knowledge transfer.Optimizing vendor relationships for cost-effective solutions.Contributing to secure, compliant IT policies.Proactively enhancing system performance.

      • System Support Executive

        Sept 2023 - now

      • Customer Service Technical Support

        Apr 2023 - Sept 2023

  • Licenses & Certifications