Ruth Castellanos

Experience

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  Banco Promerica Honduras

  Jun 2001 - Nov 2006

  Special Accounts Officer

  •Responded to customer inquiries and resolved with credit cards and saving/checking account•Identified cross-sell opportunities during customer interaction•Sent and received personal and business international transfers •Sold regional and international personal and Institutional checking accounts•Promoted from Customer Service Office to Special Accounts Officer due to excellent performance

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  DISOL

  Nov 2006 - Jan 2007

  Brand Manager - Personal Care

  •Launched Kao (Jergens, Biore, Ban) and Henkel (Zero Frizz, Citrishine) brands in Honduras•Analyzed products’ sales performance and consumer trends•Managed a team of 13 promoters at the point of sale, training them monthly on brands and execution of promotions•Managed the marketing budget of $10,000•Planned promotional activities and publicity, negotiated prices and spaces at point of sale•Identified programming to generate incremental sales and profitability throughout city-center and rural channels•Presented results on a monthly basis to company owners; adjusted plan based on feedback Show less

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  BAC

  Jun 2008 - Apr 2011

  Business Account Executive (SMB)

  •Managed client base of small- to medium-sized businesses within a $6.4m portfolio•Sold loans ranging from $10,000 to $350,000 •Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans•Cross-sold other bank products including payroll services, CDs, deposit accounts, check accounts, credit cards•Counseled clients on technology offered by BAC, specifically home banking•Obtained 2010 Employee-of-the-Year “Award for Leadership”, as recognized by PYME and BAC Honduras Show less

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  Liberty Networks

  May 2011 - Aug 2011

  Corporate Account Executive

  •Built and managed relationships with 40 corporate clients and provided guidance on services offerings•Obtained 3 new five-year corporate contracts; as a result, increased the revenue for the company by $90,000 •Analyzed current customers and developed effective cross-selling to maximize profit for the organization

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  Community Tax, LLC

  Feb 2013 - Jul 2014

  Case Analyst

  •Generated sales of $65,000 in first eight months with company•Surpassed monthly sales goal of 20 cases in six out of eight months•Assignment of additional responsibilities for case resolutions ‘Phase 2’ inspiring the clients to take action and enroll them into the best option available

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  Ansira

  Mar 2015 - Apr 2024

  • Onboarded and tracked the performance of 10 global rebate programs in collaboration with product and development teams; trained approximately ~12 new employees and documented processes for claim audits, quality control, and payments, ensuring SLAs were met in accordance with Dell Technologies’ global partner reimbursement guidelines.• Worked collaboratively across regions to refine program guidelines and optimize team processes; led the implementation of a new ticket categorization system in Zendesk, encompassing 72 distinct inquiry types, aimed at facilitating deeper data insights for partners engaging with the global help desk support team.• Served as the primary point of contact for 15 Dell managers, maintaining regular touchpoints with regional leads regarding partner escalations and providing ad hoc reporting as needed.• Used Excel system reports to create forecasts determining changes in the number of claims, payments, and help desk ticket counts; presented QBRs and weekly RTBs data insights to company’s C-level executives and Dell’s leadership team. Show less