Experience

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  Starbucks

  Jan 2015 - Jan 2020

  Barista / shift supervisor

  - Trained new employees in company standards, focusing on effective communication and customer interaction, fostering a consistent and welcoming experience for every guest.- Organized and managed daily operations, including inventory management, scheduling, and cash handling, ensuring smooth store operations even in a high-paced setting.- Coordinated with team members to resolve customer inquiries and escalations, using empathetic communication to enhance customer satisfaction and loyalty.- Developed and implemented strategies to boost sales, optimize product displays, and promote seasonal offerings, resulting in increased store revenue and customer engagement. عرض أقل

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  Epik (english program in korea)

  Feb 2020 - Jul 2021

  International english teacher

  - Provided individualized support to 3rd-9th grade students learning English as a new language, creating a positive and encouraging classroom atmosphere that motivated students.- Boosted student understanding and improved test scores by 60% through customized instruction focused on grammar, reading comprehension, and conversational skills.- Collaborated with local educators to adapt and enhance lesson plans, incorporating culturally relevant materials and strategies to meet diverse learning needs.- Led over 60 students in developing foundational language skills, using engaging activities and empathetic communication to build confidence and fluency.- Conducted regular assessments to track progress, adjusting teaching approaches as needed to ensure each student's success in a multilingual and multicultural environment. عرض أقل

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  Tawodi beads

  May 2021 - now

  Owner & content creator

  - Developed engaging photo and video content to highlight products and strengthen brand identity, driving a 345% growth in followers within the first year.- Increased customer engagement, resulting in a 75% rise in impressions and 159% increase in website interactions through strategic social media adjustments.- Managed effective Instagram campaigns, leveraging customer insights, trends, and analytics to reach target audiences.- Oversaw financial operations, created pricing strategies, and directly handled customer interactions, ensuring a positive and personalized service experience. عرض أقل

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  Event driven solutions, wbenc-certified

  Oct 2021 - Sept 2022

  Client services coordinator

  - Boosted productivity by 28% through streamlined administrative task management, optimizing workflows and supporting seamless project execution.- Monitored and managed social media interactions, ensuring consistent brand messaging and strengthening client engagement across platforms.- Implemented process improvements that enhanced internal communication, reducing task turnaround time and contributing to overall team success.

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  Sameday health

  Jan 2022 - May 2022

  Customer service specialist

  - Managed customer interactions on TrustPilot, Google My Business, Facebook, and Instagram, consistently maintaining brand tone.- Enhanced Google My Business response metrics by 233% over 3 months.- Developed strategic mass response techniques to prepare for high-demand or emergency situations, ensuring rapid, effective communication.

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  Cherokee nation

  Dec 2022 - now

  Social media coordinator

  - Created original content, increasing community engagement among 800K+ followers, contributing to the team’s Honorable Mention in Ragan Communications and PR Daily's Social Media & Digital Awards.- Produced visually captivating narratives, achieving an average of 84K views per post across multiple platforms, enhancing brand visibility and cultural awareness.- Demonstrated proficiency in event reporting and social media journalism through compelling posts.- Collaborated with cross-functional teams to create videos, graphics, and written content that aligned with the cultural and brand voice, building a positive and inclusive online community.- Actively engaged with the community by responding to inquiries, comments, and feedback, ensuring a supportive and welcoming online presence that reflected the values of Cherokee Nation. عرض أقل