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Karen Jones

Karen Jones

Sales Advisor

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location of Karen JonesGreater Dublin

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  • Timeline

  • About me

    Client Relationship Manager @ Computershare Ireland | B.A. Honours Business Management

  • Education

    • People and Process

      2013 - 2013
      Business Management - (FETAC) Level 6 Business Administration and Management, General

    • Crumlin College of Further Education

      2003 - 2004
      Fashion Buying and Merchandising (FETAC) – Business Studies Award Level 5

      This dynamic one year course aims to introduce the student to the planning, buying and selling aspects of the ready-to-wear fashion industry. Whilst the course has a strong business orientation, it also places strong emphasis on the creative process of product development; from inception of the range, to manufacturing, through to fashion marketing and pomotion. Through these diverse areas,students will develop a keen understanding of the design elements of the fashion industry but will also… Show more This dynamic one year course aims to introduce the student to the planning, buying and selling aspects of the ready-to-wear fashion industry. Whilst the course has a strong business orientation, it also places strong emphasis on the creative process of product development; from inception of the range, to manufacturing, through to fashion marketing and pomotion. Through these diverse areas,students will develop a keen understanding of the design elements of the fashion industry but will also have a firm grasp of the key aspects of the business environment of fashion buying & merchandising. Our work experience programme offers students the opportunity to further develop their skills in this area. Crumlin College website: (http://www.crumlincollege.ie/full/fashion1.html) Show less

    • St Marks Community School Tallaght Dublin 24

      1998 - 2003
      Leaving Certificate

      Leaving Certificate

    • Technological University Dublin

      2013 - 2016
      Bachelor of Business Administration (B.B.A.) Honours Business Management 2.1

  • Experience

    • Dunnes Stores

      Nov 2002 - Aug 2004
      Sales Advisor

      I worked in Dunnes stores at the same time I attended Crumlin College of Further Education (Fashion Buying and Merchandising) My Responsibilities included Customer Service, Merchandising the women's clothes department, Checkout and Stockroom.

    • Findel Education

      Jan 2004 - Jan 2007
      Customer Service Representative

      This was a telesales/customer service role. i would take orders from customers that called in, also take customer complaints and queries by telephone then key orders ad quotations onto the system (SAP).

    • Vow Europe

      Jan 2007 - Jan 2010
      Customer Service Representative

      I was responsible for taking customer queries and complaints via the telephone and by email. complaints were handled as quickly as possible. Organise the collection of faulty goods from customers to be returned to us, Maintain a filing system so all invoice/credit notes, proof of delivery notes and delivery slips could be easily found.

    • ACS Business Supplies Ltd ( Now Stacked)

      Jan 2010 - Jan 2012
      Account Manager

      Manage database of over 300 existing customers - Outbound sales calls to Build and maintain relationships to ensure continued partnership with customers - Achieve daily targets including call time and call numbers and monthly GP targets - Key orders and quotes onto the system that came in by email and telephone.

    • Tink Labs

      Dec 2016 - Apr 2017
      Account Executive

      In a nutshell, handy is the first hospitality technology that guests can use OUTSIDE of their hotel room, which means that hotels can now easily extend their brand and services footprint beyond the hotel property limits, across the entire city.- "Revolutionizing the Traveling Experience"​ (source: Bloomberg)

    • CCL Label

      Apr 2017 - Oct 2017
      Customer Service

    • Computershare Ireland

      Oct 2017 - now

      • Client Relationship Manager

        Feb 2022 - now

      • Account Manager

        Oct 2017 - Feb 2022

  • Licenses & Certifications

    • Honours Bachelors Degree Business Management

      ITT Dublin