Giordana Mendola

Amsterdam Area

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Timeline
About me
Head of Digital Product Development Customer Service Technology @ Air France KLM
Education
- Haagse hogeschool den haag
  1999 - 2003
  Bachelor european studies, international communication management
  Activities and Societies: The Bachelor of European Studies strikes a balance between theory and hands-on practice. A wide range of subjects - from law, politics and economics to foreign languages and cultures are taught and trained. The program provides students with advanced skills in intercultural communication, proficiency in at least 2 foreign languages and general management skills. Specialization: International Communication Management.
- Università degli studi di salerno
  2002 - 2002
  Erasmus exchange program
Experience
- Chevrolet nederland b.v.
  Oct 2004 - Mar 2005
  Marketing & pr coordinator
- Air france klm
  Apr 2005 - Sept 2013
  Inflight Services - Planning & Assignment
  - Marketing Communications Manager Global Corporate Sales
    Oct 2010 - Sept 2013
  - Projectmanager Communication Inflight Services
    Feb 2008 - Sept 2010
  - Cabin Attendant
    Apr 2005 - Sept 2010
- Air france - klm - martinair cargo
  Oct 2013 - Feb 2015
  Marketing communications advisor
- Klm royal dutch airlines
  Feb 2015 - May 2020
  I was responsible for leading 2 scrum teams, working according Scaled Agile Framework (SAFe). Focus is on development of full service IOS app (Appy2help) for KLM Passenger Services & International Stations. The app is being used worldwide by KLM staff (approx. 3000 users). Teams won in 2018 KLM innovation award for Best Innovation for Employees. In 2019, we have been nominated again!
  - Sr. Product Owner Digitizing Passenger Services
    Jun 2018 - May 2020
  - Chief Product Owner Touchpoint Web Aftersales AFKL / Digital Development Manager
    Jan 2016 - May 2018
  - E-Development Manager User Experience at KLM
    Feb 2015 - Jan 2016
- Air france-klm
  May 2020 - Dec 2021
  Product manager flying blue digital touchpoints
- Klm royal dutch airlines
  Sept 2021 - Mar 2023
  Director technical innovation / bluelabs innovation lead
- Air france-klm
  Mar 2023 - now
  Head of digital product development customer service technology
  In my role I'm responsible for 9 Product Teams within the Air France KLM Customer Service Technology department. Together with these teams we are continuously working on improving our Digital tools and products which are being used worldwide by >5500 customer contact assistants. I'm acting as Product Manager Digital Product Development within the SAFe agile release train. The teams are based over several locations: Amsterdam, Paris Charles de Gaulle, Toulouse and Valbonne. Hierarchical responsible for Product Owners. Show less
Licenses & Certifications
- Safe 4.0 product manager / product owner
  Scaled agile, inc.
  Feb 2017
- Safe agilist (se), scaled agile framework,
  Scaled agile, inc.
  Apr 2016
- Professional scrum product owner 1
  Scrum.org
  Apr 2016