Kristina Lee

Experience

• 

  ASCAP

  Sept 2008 - Jul 2010

  Account Service Manager I

  Make pro-active collection calls on fixed and report and pay accounts with delinquent balances and/or reports; answer incoming calls from customers and provides billing information to customers; educated in copyright law, performing rights and able to distinguish licensable uses; effectively communicate terms and conditions of various license agreements; navigate, send custom letters, document activities, understand Dashboard and create reports in Salesforce; educated in General License System (GLS) ledgers and reports; interact with other personnel and departments to resolve customer disputes and refer issues to management/ legal departmentAdditional to position ­ Intensely involved in "Grassroots" Innovation project to address errors in the legal department's process for reimbursing contracted employees; presented project to Headquarters and Nashville directors Show less

• 

  Configero

  Aug 2010 - Jul 2011

  Junior Business Analyst

  -Organize and perform Kick-Off and Discovery sessions with multiple clients-Create project status presentations for customersImplement pipeline management-Create automated lead assignment and queues-Create and edit workflows and approvals-Develop, execute and analyze results in SFDC surveys-Build reports and dashboards for analytics and forecasting-Integrate apps from Appexchange on Salesforce.com instances-Perform data integrations with Import Wizard using Excel and .CSV files -Develop draft for security audit review template and gather details from customers’ Salesforce.com instance -Perform training on Chatter and Salesforce Mobile for Blackberry-Help design layout and update company website through CMSForce-Perform Unit and User Acceptance Testing for large client-Project Administrator for large (3000+ hours) Salesforce.com configuration project-Organize weekly status Project Manager meetings and develop follow up tasks in Basecamp Show less

• 

  NexTraq

  Sept 2011 - Feb 2013

  Salesforce.com Administrator

  -Manage 110 standard users, and 60 portal users in Enterprise Salesforce instance-Implement new marketing and sales process -Create Telemarketing process and functionality within Lead and Opportunity pipeline-Update Campaign hierarchy creation process -Deliver monthly snapshot of Lead movement to C-level management-Provide new regional sales territory hiring process and Salesforce.com training program for all users in a fast growing company -Analyze and update role hierarchy, security settings and profiles to fit private security model-Manage deduplication process with CRMFusion package (Demand Tools, People Import, and Dupeblocker)-Implement and train users for Sales Insight by Marketo-Provide analysis on data audits and existing processes-Configure multiple partner portals-Create, train and support Service Cloud Implementation -Perform discovery, configuration, data input, training and support for Field Services Custom application on Force.com -platform-Integrate Conga Composer and build template for invoicing Field Services team Show less

• 

  Hewlett-Packard

  Mar 2013 - Jul 2014

  Sr. Salesforce.com Reporting Analyst
• 

  FLEETCOR

  Jul 2014 - Sept 2015

  Director of CRM
• 

  Buan Consulting

  Sept 2015 - May 2018

  • Lead Sales Engineer

    Jan 2017 - May 2018

  • Senior Consultant

    Sept 2015 - Jan 2017
• 

  Spaulding Ridge

  May 2018 - Jun 2020

  Director
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  SPAR Solutions

  Jun 2020 - Apr 2021

  Engagement Manager and Senior Consultant
• 

  ZPaper

  Apr 2021 - Jan 2022

  VP of Professional Services and Partner Enablement
• 

  Salesforce

  Jan 2022 - now

  • Director of Enablement Delivery

    Feb 2024 - now

  • Enablement Manager, Sr Manager

    Jan 2022 - Feb 2024