Experience

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  Bax global

  Oct 1997 - Feb 2002

  Senior customs broker

  Senior Customs Broker (Oct 99 - Feb 2002)- Managing key accounts- Processing customs entries, invoicing and charging out jobs- Supervising junior customs brokers- Organising deliveries, track and tracing freight- Sole in-charge on weekend work- Assisting with general customs dutiesCustoms Broker for Air New Zealand (Aug 98 - Oct 99)- Customs clearance for Air NZ (Auckland & Christchurch branches). Major account.- Customer services- Organising all deliveries, tracking and tracing freight- Database managementCustoms Runner (Feb 98 - Aug 98)- Dropping and uplifting documents from around the airport- Paying shipping lines and freight forwarders- Splitting documents- Customer servicesAccounts Clerk (Oct 97 - Feb 98)- Accounts payable- Accounts receivable, including processing debtor and creditor invoices- Banking- Preparation of accounts and reconciliation to trial balance- Customer services Show less

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  Air sea global logistics

  Feb 2002 - Aug 2004

  Senior customs broker

  Responsibilities included:- Second in charge to the Customs and Operations Manager- Managing key accounts- Providing assistance to clients and customs- Implementation of new customers- Providing assistance to the sales team including meeting new clients and consulting on tariffs- Preparing documentation and accurately loading details into the customs system- Ensuring clearances are processed in advance of vessel or flight arrival- Liaising with shipping companies and freight forwarders- Ensuring all MAF requests are processed in a timely manner- Providing a friendly and cooperative service to all clients and suppliers Show less

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  Kuehne + nagel

  Aug 2004 - May 2008

  Customs supervisor

  Responsibilities included;- Second in charge to the Customs Manager and responsible for overseeing the day to day operations of the Customs Department (team of 7)- Responsible for managing key accounts, building customer relationships and identifying and developing opportunities to generate move revenue including presenting to existing and potential clients- Implementing new accounts including procedures within the customs system- Assisting with preparation of budgets and responsible for achieving budget targets and KPI's- Completing monthly and annual reporting- Assisting continuous audit of the customs database for both import and export classifications- Providing training and coaching to team members, especially regarding tariff classification and border protection Show less

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  Röhlig logistics

  Jun 2008 - May 2012

  New zealand customs & cartage manager

  New Zealand Customs & Cartage Manager (Oct 10 - May 12)- Role further refined to include sales and key account management including assisting in developing new business and strengthening existing accounts- First Rohlig (NZ) employee to achieve over 600 customs entries in a calendar monthNew Zealand Customs, Cartage, Warehouse & Distribution Manager (Apr 09 - Oct 10)- Promoted to NZ Customs Manager following the purchase of Team Logistics in Christchurch- Responsible for customs clearance and streamlining procedures at a national level- Took on additional responsibility of Cartage, Warehouse & Distribution Manager following Management Team restructure in 2009. This involved managing up to 5 Warehouse staff in addition to managing Customs Team. Auckland Customs Manager (Jun 08 - Apr 09)- Managing a customs team of 8 staff- Responsible for overseeing air and sea customs operations and day to day management of the customs department- Responsible for customs clearance and streamlining procedures in the North Island- Ensuring suppliers and employees comply with health and safety standards and procedures including performing internal audits and reviews- Providing expert advice to clients on the most efficient way to distribute their products to their markets- Ensuring compliance with all regulations prescribed by NZ Customs and MPI- Negotiating freight rates and cartage rates with suppliers for new and existing clients- Invoicing and collection of duty, tax, freight, agency and disbursements for clients- Performing commercial audits for clients to identify potential cost savings for further revenue potential- Handling of customer complaints- Assisting with financial reporting including profit and loss and shipment journals Show less

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  Famous pacific shipping group (fps)

  Jun 2012 - May 2014

  Customs & cartage manager

  Responsibilities included:- Management of the day to day operations of the customs and cartage business- Managing a team of 3 people- Responsible for customs clearance of all import, export and courier entries- Attend weekly management meetings on operational performance- Monthly reporting on KPI's- Negotiating rates with suppliers to improve profitability- Providing clients with quotes, tariff advice, concession applications and bio-security matters- Managing and evaluating supplier performance on a regular basis- Handling of customer complaints and first port of call for key accounts/customers- Co-coordinator of MPI and CCA audits and ensuring compliance with all regulations prescribed by NZ Customs and MPI Show less

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  Door to door freight services

  May 2014 - Oct 2015

  Operations manager

  Responsibilities Included:- New business development and ongoing account management ensuring all SOP's and KPI's were met- Responsible for customer service consulting and providing tailor made freight solutions to all enquires- Management of all imports, exports, border security and logistics to ensure freight is delivered in the most cost effective and profitable way- Liaise with wholesale agents to source tariffs and provide a recommendation of suppliers- Negotiating rates with preferred suppliers to improve profitability, plus ongoing management of tariffs- Manage special projects as required- Managing and evaluating supplier performance on a regular basis- Handle customer complaints- Provide support for border security clearances- Raise invoices and produce monthly profit reports Show less

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  Agility

  Oct 2015 - Jan 2018

  Business development manager

  Responsibilities Include:- Responsible for identifying potential new business clients through prospecting and solution selling - Acquisition of new business through adding value and providing clients with tailored solutions to meet their business requirements- Cold calling potential clients- Leading tender process for small business opportunities- Implementation of new accounts coordinating all requirements - Develop and build supplier relationships to increase profitability- Maintaining existing portfolio of clients and ensuring client retention- Meet sales call targets and weekly KPI's- Follow market trends through monitoring relevant publications and announcements- Sales reporting and CRM database maintenance Show less

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  Panalpina

  Jan 2018 - Jul 2019

  Business development manager

  Responsibilities Include:- Responsible for identifying potential new business clients through prospecting and solution selling - Acquisition of new business through adding value and providing clients with tailored solutions to meet their business requirements- Cold calling potential clients- Leading tender process for small business opportunities- Implementation of new accounts coordinating all requirements - Develop and build supplier relationships to increase profitability- Maintaining existing portfolio of clients and ensuring client retention- Meet sales call targets and weekly KPI's- Follow market trends through monitoring relevant publications and announcements- Sales reporting and CRM database maintenance Show less

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  Magellan logistics

  Jul 2019 - now

  New zealand manager

  Responsibilities Include:- Assess local market conditions, identify current and prospective sales opportunities and develop forecasts, financial objectives and business plans for the branch- Acquire new clients and service existing portfolio- Oversee branch financial management- Communicate effectively with other branches and senior managers by sharing information on effective practices, competitive intelligence, business opportunities and needs- Communicate with all departments of the company to ensure smooth transition of new accounts and where necessary arrange standard operating procedures for current and pending clients- Provide weekly sales reports and other analysis and reports related to sales, volumes and freight costs as required- Develop and implement a sales plans to ensure the development and maintenance of accounts- Research, identify and pursue new business opportunities and prospects as well as maintaining existing accounts- Manage the New Zealand Sales Department budget and local costs to ensure targets are achieved, taking appropriate action to ensure that costs are minimized- Address customer and employee satisfaction issues promptly and in line with appropriate company policy - Maintain relationships with clients, generating new business, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives- Create a high performance culture by personally demonstrating company values and personal commitment to high standards in people management, operations and customer service- Maintain departments staff levels to ensure effective customer service to external clients- Developing action plans for each direct report and managing to these to ensure completion of tasks- Identify areas for continual process improvement, participate in process development and implement new processes as required Show less