Experience

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  Streamvale farm

  Mar 2016 - Jan 2019

  Customer service staff

  Working at an open farm provided a dynamic and engaging environment where I facilitated memorable experiences for visitors of all ages. From guiding educational tours to assisting with animal care and farm activities.

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  Culloden estate and spa

  Aug 2016 - Sept 2017

  Food and beverage assistant

  Working as a Food and Beverage Assistant in a 5-star hotel involved delivering impeccable service in a luxurious setting. I catered to guests' needs with precision and warmth, whether serving in the restaurant, bar, or during events. I ensured seamless dining experiences by coordinating with kitchen staff and maintaining high standards of presentation and cleanliness.

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  Everton football club

  Apr 2018 - Apr 2018

  Operations assistant

  As an Operations and Security Assistant for a Premier League football team, I took part in logistics and security, ensuring smooth matchday operations and implementing robust safety measures for players, staff, and fans.

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  Birmingham city fc

  Apr 2018 - Apr 2018

  Assistant sports performance analyst

  I obtained and analysed athlete performance data/footage, collaborated with coaches to develop strategies, and communicated insights to enhance team performance and player development.

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  Balloo inns limited

  May 2019 - Sept 2021

  Bartender

  I honed my customer service and multitasking skills as a barman at a Michelin Bib Gourmand restaurant, where I delighted guests with exceptional service and contributed to the establishment's renowned reputation for excellence.

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  Mael solutions

  Jan 2021 - Apr 2021

  Project manager

  Co-ordinating and managing the gutting and refurbishment of a new house purchase, liaising with all key stakeholders to ensure a smooth operation and any issues were dealt with in a quick manner.

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  Lowe rental - refrigeration and catering specialists

  Sept 2021 - now

  Project manager

  In my current role, I serve as a pivotal link between various service lines and customers, handling a wide range of responsibilities to ensure seamless operations, managing conflicting priorities and solving problems. This includes managing initial enquiries for multiple service lines, liaising with Transport to obtain necessary quotes, and communicating with our multiple warehouses on client delivery needs, to ensure efficient loading and unloading of trailers. I am intricately involved in customer service, acting as a point of contact for breakdowns and faults, as well as coordinating and contributing to project launch meetings with all relevant stakeholders. I am also responsible for planning and managing the installation team during project execution. This involves arranging labour, creating purchase orders, and building load plans, all while maintaining open communication with customers and closely monitoring budgets. Additionally, I oversee the creation and management of rollout schedules, ensuring smooth implementation and management through to completion. Beyond operational tasks, I play a key role in maintaining customer satisfaction through NPS surveys and assisting with training for new staff. I attend weekly procurement meetings, contribute to the development of customer documents, and actively engage with stakeholders to address issues related to maintenance, health and safety, and business development. Maintaining strong relationships with key accounts is also a critical aspect of my role. Show less