Experience

• 

  Emaxs accesorios

  Jul 2007 - now

  Empresa unipersonal

  Participación en los procesos de venta, post-venta, marketing social y administración general del negocio.

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  Target

  Jan 2011 - Jan 2015

  Team leader

  Award received for the hard work made in two of the most important projects throughout the year.

• 

  Tata consultancy services

  Dec 2011 - Jul 2016

  - Coordinating the deployment of the hardware & software in 1740 stores in US.- Leading the team of which I am responsible for, monitoring and controlling their performance. - Ensuring the company and client security polices compliance.- Organizing daily & weekly reports with current project status and value added.- Evaluate current problem processes & propose new tracking measures.- Prioritising the work load effectively based on impact and urgency.- Monitoring phone calls & daily performance.- Analysing problems and providing technical support during the installation of software and/or hardware. Show less

  • Team Leader

    Jul 2012 - Jul 2016

  • Line-Tech

    Dec 2011 - Jul 2012
• 

  Sabre airline solutions

  Jul 2016 - Jul 2020

  Contributor product analyst

  Check In & Reservations's Area- Actively assist customers worldwide with system-performance related concerns.- Challenging environment with the ability to overcome unexpected changes.- Prioritising the work load effectively based on impact and urgency.- Call identification, escalation, and coordinating problem resolution, as needed, following documented procedures.- Communicate effectively in written and spoken English with co-workers and customers around the world. - Demonstrate independent problem solving as well as effective team skills. - Demonstrate ability to perform all position related tasks and master position requirements while providing a superior level of customer service in order to earn advancement. - Receive average score of 80% or better on monthly quality control checks.- Multi-tasking ability Requirements. Show less

• 

  Radixx

  Jul 2020 - Nov 2021

  Contributor product analyst

  - Actively assist customers worldwide with system-performance related concerns.- Prioritizing the work load effectively based on impact and urgency.- Communicate effectively in written and spoken English with co-workers and customers around the world.- Demonstrate independent problem solving as well as effective team skills.- Demonstrate ability to perform all position related tasks and master position requirements while providing a superior level of customer service in order to earn advancement.- Multi-tasking ability Requirements. Show less

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  Oracle

  Dec 2021 - now

  • Principal Customer Success Manager

    Jan 2024 - now

  • Principal Consultant

    Jul 2023 - Jan 2024

  • Senior Functional Consultant

    Dec 2021 - Jul 2023