Experience

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  Jpmorgan chase

  Jan 1997 - May 2003

  Teamleader supervisor in call center

  Took Escalation calls when customer request to speak with supervisor, assist with new hire training, and take calls for states that we covered

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  Burrell communications

  Feb 2004 - Mar 2006

  Director of first impressions

  I was a Special Assistance to several departments On Demand, The First Voice you hear and the first face you see... AKA Best Receptionist Every~

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  Edlink, llc

  Oct 2006 - Nov 2012

  Customer care

  Tuition Specialist, processing request and phone assistance on policy and procedures

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  Cael

  Oct 2006 - Sept 2009

  Customer service specialist

  Serviced clients inbound calls with assistance with Tuition Benefits in a call center customer service setting in office and remote handling all functions for Higher Education non-profit

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  Humana

  Jul 2014 - May 2016

  Call center representative

  As an associate handling inbound and outbound calls, my role was to engage members through every step of their road to wellness; whether it’s through direct interaction or efforts behind the scene. Also, as customer care specialists for our call center my job was to directly respond to questions, handle issues and provide guidance to both internal and external customers. Deliver perfect service by getting the basics done right, delivering value and quality every day to our members, employers, providers and colleagues Show less

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  Maximus

  Dec 2016 - now

  National employer compliance specialist

  Assists customers via phone with questions regarding non-compliance, as necessary. Reports any instances for non-compliance on the part of non-custodial parent(NCP) or NCPs employer for necessary additional enforcement actions specializing in income withholding. Review served cases to ensure employer complies with the Order/Notice/NMSN. Assist and educate newly registered employers via phone and email. Assist employers with termed child support notification by directing them to the states website and enrolling them with the online process. Work under strict production timeframes and successfully execute many complex tasks simultaneously for multiple states. Work effectively with other staff as well as independently performing comfortably in a fast-paced, deadline-oriented work environment. Being available on demand for mass variety of assignments across the nation. Researching and attending national/local employer payroll conferences to educate and build relationships with human resource professionals. Meeting leadership face to face, educating them on the process and details regarding the importance of the role that they play and how they overall affect child support enforcement. Show less

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  Accentcare

  Jul 2023 - now

  Home health aide