
Timeline
About me
Resolution Specialist at Alberta Health Services
Education
Rideau high school
1986 - 1986Ontario high school diploma general studiesActivities and Societies: Was completing my Grade 12 diploma. Took part in the required parenting program. Completed my Grade 12 Diploma
Canterbury high school
1979 - 1981General studyActivities and Societies: Band and orchestra. Swim team. Participated in Band and The Library Club while earning credits toward my Grade 12 diploma.
Dalhousie university
2013 - 2015Gba diploma through the cebs group benefitsActivities and Societies: Distance learning so not involved in activities. Earned my Group Benefit Associate designation.
Experience
Sun life financial
Sept 2003 - Jun 2010Health and dental claims departmentAdjudicating medical health claims for multiple plans.
Mercon benefit services
Sept 2010 - Mar 2018Plan administratorCall centre environment providing answers to plan members and their employers about all aspects of the group benefit plan. Administration of the plan itself. Involved in the team responsible for developing, and testing a new system for online enrollment for the benefit plan. Provide support and training to other plan administrators for a variety of responsibilities.
Alberta health services
May 2018 - now2nd level of Human Resources Contact Centre. Role is to resolve employee inquiries, concerns and issues regarding their benefit plans. Providing benefit care and service to employees
Resolution Specialist
Aug 2019 - nowBenefits Assistant
May 2018 - Aug 2019
Licenses & Certifications
First aid
Languages
- enEnglish
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