Experience

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  Sharon control systems

  Feb 1999 - Sept 1999

  Software engineer

  Design and development of Management Information System for Marketing, Payroll system and Society Management System.

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  Bp dubai

  Feb 2000 - Feb 2000

  Software consultant

  Working closely with Project Managers and users to define business objectives. Designing, developing and documenting the Inventory System in MS-Access97 using VBA.

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  Gulf tech services

  Mar 2000 - Apr 2000

  Designation web developer

  Role Designing, developing and documenting the prototype for web based reporting and information interface for the system QARAR using FrontPage2000, Access2000, ASP, VBScript.

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  Iclp

  Sept 2000 - Sept 2002

  Database and systems analyst

  Primary contact for the Frequently Flyers Programme (FFP) application, "Passenger Recognition System" PRS developed in Ingres II on SCO Unix. The application is used for various international clients Qatar Airways, Saudi Arabian Airlines. Providing support and managing client's remote databases, migration of data from different formats into PRS format and vise-a-versa, manipulation of data by writing Database Procedures and using T-SQL, data analysis, providing management reports, running backups, enhancement of existing processes, execution of day-to-day processes. Show less

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  South eastern trains

  Sept 2003 - Jan 2005

  Database specialist

  Supporting the Projects Program office with technical knowledge and managing the projects. I assisted in understanding business requirement, developing specifications, briefing suppliers, helping develop timelines and milestones, overseeing implementation work and ensuring suppliers are meeting agreed timescales, at times I was also providing technical project updates on key milestones and providing intervention and challenge when required. Be the focal point for Applications Database for data consistency and business analysis for 2 Major applications - Voyager and Penalty Fares.Reporting to Applications Manager and Infrastructure Manager; and time to time I deputized them and dealt with business matters including management of 3rd party relationships.Day-to-day administration and maintenance of a number of specialized business databases (70+ Applications with major applications using mainframe data). As an accomplished specialist, offer technical guidance and support to the entire applications team and often work directly with system vendors to help implement and maintain a high level of operational performance and stability. Use expertise to drive continuous operational improvement and cost effectiveness, through database optimization in the data model, table, memory usage and flattening processor utilization. Show less

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  Iclp

  Mar 2005 - Apr 2006

  It team leader

  Provide technical expertise for all the related projects. Communicate with clients on their requirements brief. Lead all the projects for specific clients. Co-ordinate review meetings with other Project Leaders for all the projects, update project plan and checkpoint reports. Update the relevant documents on Project Board. Co-ordinate regular meetings with Applications Head. Use of PRINCE2 project management standards to manage the project objectives, project budgets, project resources, projects timelines. Analyze, Design and Develop the CRM-Sales BI reports that can support the management decisions for crafting the business strategies. Provide relevant user training for information gathering and analysis from existing reporting sources. Show less

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  Microsoft

  May 2006 - now

  US: Sept 2020 - Till DateUAE: May 2017 - Sept 2020Bring Business Excellence in Outsourced Support through Business Insight, Planning and Maintaining Supplier Strategy, Operational Excellence.Drive Supplier Planning within RSVP in line with defined Supplier Strategy. Support the Strategy Execution with Financial Impact, Price Negotiation & Alignment to original plans.Achieve consistent customer experience and enhanced competitiveness by implementing clear, consistent, and simplified pricing structures and automate invoicing based on standard billing methods that are aligned with program complexity/stability.Drive Target Setting for Suppliers & ensure Targets are reflected in SOW.Identify and propose Cost Efficiency initiatives within Outsource space. Drive internal Cost Efficiency through Rate Audits & Operational metrics. Lead Everest engagement to identify other Cost Efficiencies through Market Benchmarking and Right Pricing Model.Own end to end CSS Planning for Vendor Management Deliverables. Drive Supplier Strategy, Supplier Capacity & Pricing milestones.Drive reflection of Strategy within RSVP Tools/Systems. Primarily responsible for automation of processes and bringing efficiencies in overall planning/forecasting cycles.Ensure Accuracy of Supplier Dashboard and any other ad-hoc Business Insight requests. Show less Build Delivery Excellence Dashboard and Drive Delivery Excellence in MEA.Collaborate with other Microsoft Business entities with regard to project management readiness and/or tools/service offerings to facilitate project management.Grow Services MCS Billed business by providing business insight, data analytics and drive business/process improvement.Plan, execute and optimize Delivery Excellence Reviews with subsidiaries. Track and drive actions of the review outcome; actions completion with agreed timelines.Drive Accuracy for Resource Based Forecast. Build and enhance system processes to align backlog to forecast. Support MCS Lead in monthly execution of Resource Based Forecasting process.Drive balance between Billable vs. Non-Billable utilization by delivery roles. Govern the use of non-billable hours in subs and MEAHQ. Monitor the return on investment on Presales activities to help define the future investment plans.Achieve the highest level of customer satisfaction by ensuring successful completion of the projects in MEA.Work in Delivery Excellence Team to monitor and reduce Complex Projects in Subs. Show less Ensure internal, WW and local processes and policies are being adhered to. Audit, highlight exceptions and drive remediation plan. Drive objectives and support for Sales Excellence and Delivery Excellence processes and best practices. Analyze & define local business process & tool requirements, and collaborating with Corp HQ teams to ensure local needs are understood and met. Provide expertise for LOB tools and applications.Maintain program management in analyzing, defining & representing business requirements to Corp HQ teams to ensure local needs are understood and met. Reacting to the ongoing needs of our sales, delivery and management staff. Seek opportunities to bring about ongoing improvement in business operating procedures and practices.Support practice needs in facilitating readiness and enabling managers to ramp-up their new-hires on all processes & policies.Provide meaningful business insights and management reporting through analysis of data and trends. Serve as subject matter experts and primary escalation point to ensure data quality and local needs are represented in our systems.Support Rhythm of the Business RoB reviews (WBU, MBU, QBU, MYR, local subsidiary rhthm) by providing business-related performance insights to Services Management. Support planning and budgeting activities by providing business data and managing the process with stakeholders.Develop and cultivate relationships with key business partners outside of the local Services org (BG/STU/EPG); these partnerships would drive point for marketing and segment initiatives.Drive change and program management of strategic initiatives across MEA Show less Bringing Sales Excellence through efficiency and effectiveness. Implement sales process discipline that drives effective sales orchestration. Achieve effective and predictable business planning rhythm. Successfully execute sales optimization and productivity strategies. Develop sales processes and strategic programs that drive overall growth.Support Sales team in achieving Revenue Targets that meets or exceeds plan and quotas. Maintain year-over-year increase in customer satisfaction as measured by NSAT scores.Get account plan per customer build by regions, align these plans with market opportunities (GPF) and provide accurate and predictable forecast based on these plans.Compliant with solution sales methodology, implement new sales processes to corporate standards as needed. Provide expertise and coaching to the sales force on Relationship Management (RM) and Opportunity Management (OM) processes.Achieve predictable planning and business rhythm monthly scorecard reviews. Provide effective strategic growth decisions as a result of business intelligence developed by Sales Excellence. Clear commitments and goals aligned across the business down to the individual level for sales excellence functions.Management sales excellence resources at regional levels, orchestration with other business partners at headquarter and corporate level. Leading Team of 9 resources working as Business analysts, Sales excellence leads, Program managers at Regional and MEA level. Show less Manage the Team of 5 Regional Projects specialist to support the Telesales Call center operations for Gulf; Supporting Marketing team with Marketing Analytics and campaigns/events/product launch targets.Align with worldwide Database initiatives and projects. Participate in the definition, identification and implementation of processes and technologies that will improve the outcome generated from the database. Drive the DB strategy and drive the orchestration with the DMO organizations in the field. Support the business owners to identify opportunities to increase market share. Coordinate with Profiling agencies and internal staff for acquiring, maintaining and special profiling projects for DB. Be the focal point of communication between all beneficiaries of the DB (telesales, marketing and sales mangers) for CRM & Sales data. Managing the projects to bring excellence in Sales and Operations across MEA. Exploring Growth Opportunities (GPF) to evaluate yearly Forecast for region by Business Groups and by Segments. Assist Business Planning Manager with strategy, planning and setting SLAs plan with business partners. Implementation of Business Planning Framework for Growth drivers. Participate in the Segment Alignment process (SAW) to run Depth and Breadth market research and develop strategies. Help business owners and operations to draw and implement efficient process flows. Support growth & profitability aspirations by timely and accurate financial reports and analysis. Show less

  • Snr Business Program Manager - Strategy, Planning & Modern Insights

    May 2017 - now

  • Snr Delivery Excellence Manager

    Oct 2013 - Apr 2017

  • Business Operations Manager

    Oct 2010 - Sept 2013

  • Sales Excellence & Business Intelligence Manager

    Jul 2007 - Sept 2010

  • Database Manager

    May 2006 - Jun 2007