Experience

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  Novotel & hicc

  Jan 2006 - Jan 2007

  Industrial trainee
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  Ista

  Jan 2008 - Jan 2009

  Team member
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  The park hotels

  Feb 2010 - Feb 2012

  Food and beverage service team leader

  • Currently working on the paper work like SOP, Manpower planning, Training and many more pre-opening formalities.• Was a success full in charge of and Specialty Indian restaurant (Aish) (84 covers) which is designed by & Tarun Tahliani. • Good knowledge of overall hotel departments and their operations.• Ability to use standard hotel software and their applications Micros-Info genesis-prolific-Opera• Ability to handle staff and their problems work wise• Fare amount of knowledge on mixology and cocktails• Basic computer skills, MS office, internet operating system• Responsible for overseeing and directing all aspects of the Restaurant & Bar operations. Supervises the function of the Restaurant operations, facilities, employees and costs.• Interact with Guest of the hotel and individuals outside the hotel including, clients, suppliers, government officials, competitors and other members of the local community• Ensure optimum performance in specific jobs assigned in the above areas• Co-ordinate with the Purchase Manager for special purchase requirements relating to restaurant operations and functioning• Take and regulate month – end inventories of crockery, glassware, cutlery, hollowware, tableware, linen and all other perishable and non – perishable items that are essential and related to the Restaurant/ Bar operations.• Co-ordinate with project team for acquiring major equipment’s and their placement in various areas.• Co-ordinate in installation software in the departments. Prolific & Micros.• Keep daily record of Guest feedbacks and maintain Guest relations with them and Recording of comments and complaints.• Working on Ms. Office for food and beverage analysis report, duty roaster and comment card analysis. Show less

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  Radisson blu

  Feb 2012 - Sept 2012

  Food and beverage service team leader

  •Currently working on the paper work like SOP ,Manpower planning ,Training and many more pre-opening formalities.•Ability to use standard hotel software and their applications Micros-Info genesis-prolific-Opera.•Ability to handle staff and their problems work wise•Fare amount of knowledge on mixology and cocktails•Basic computer skills, MS office, internet operating system

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  Radisson

  Feb 2012 - Sept 2012

  Food and beverage service team leader

  • Worked towards tremendous soft launch of the hotel.• Given great responsibilities like menu planning and its prices, budget planning to each and every outlet & Co-ordination with Human resources hiring staff.• Feeding the menu in Micros and Opera from both back and front ends. Giving training on the same. • Perfect in Making PPT and excel to make the management know exactly what I want for the operations.• Trained under certified Micros Trainer Mr. Isaac Prem (Implementation Specialist).• Received a certificate as a certified Trainer (Impact Player) from Simon Barlow (President Of Operations Asia Specific Carlson Rezidor Group). Show less

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  One & only the palm dubai stay by yaneck alleno(2michelenstar chef restaurant)

  Sept 2012 - Oct 2014

  Food and beverage supervisor

  •Promoted from Senior Captain to Supervisor on March 2014.•Assists the Outlet Manager to achieve the sales and profit goals. •Nominated as the best employee of the year 2013.•High end restaurants culture & way of working. (Standards of European fine dining restaurants).•Have an experience working with world’s best equipment, ingredients, beverages etc.•Ensured the quality of service and service provision.•Ensured cleanliness and hygienic atmosphere in the restaurant.•Displayed and encouraged a high level of personal hygiene, customer care courtesy and social skill.•Ensure that there are adequate supplies for the daily operation.•Checked customer satisfaction during service.•Organized the restaurant team, their tasks, schedules and information meetings.•Facilitating and setting SMART goals for all colleagues with the tailor made the side duties to ensure that their talents are to utilize and the company's goals.•Creating a positive work atmosphere by empowering colleagues and by providing necessary tools to meet/exceed guest's expectations.•Training the team constantly on standard operating procedures of the LEADING HOTELS OF THE WORLD Show less

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  Etihad airways

  Oct 2014 - Mar 2024

  Food and beverage manager

  ● Overall in Incharge of guest satisfaction business class.● Well versed with safety and emergency operation manual(SEPM), scored cent percent in every mid-year recurrent exams.● Trained first aid(Aviation Health) and trained to use tempus device.● Trained to use all safety and emergency equipment. ● Conducting briefing frequently to reach the guest expectations and company standards.● Daily computer work like onboard cabin reports, food analysis reports, health safety reports, cabin crew assessments, and adoc ● Coach the economy crew for their professional development.● Leadership roles in various organizations help me to solve the gust problems on board.● Fly all over the world and take care of different nationalities' guests and their needs.● The personal approach towards guests, allows me to know the guest needs. Received many compliments from guests through my performance manager ● Follow the standard operating procedures to maintain the consistency of world-class customer service● Responsible for selling duty-free (VPOS) on board and achieved top seller awards. ● Worked with 136 different nationality crew.● MY Audit flights always meet the expectations. Received many recognized by the crew for my hard work and dedication. ● Wide knowledge of food and beverage helps the guest to enjoy the dining preferences at 38000 feets Show less

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  Jll india

  Jan 2022 - Mar 2024

  Assistant facilities manager
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  Deloitte

  Dec 2022 - now

  Lead solution advisor

  .The Marriott chain of hotels around the world entrusts me with conducting Virtual Brand Standards Audits.. Organizing, planning, and addressing daily routines are key components of the daily operations.. Communicating with the General Managers of the hotels and scheduling audits according to their time zone.. A briefing is given to the head of the property about any non-compliance and sharing with him or her useful resources to ensure they are up to date.