Experience

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  Us air force

  Apr 1992 - May 2010

  •Facilitated all administrative functions for 15 executive level managers including the company President, Vice President, and Chief Executive Officer which resulted in efficient daily operations and reduced overtime hours by 65 percent•Conducted written performance appraisals, feedbacks and mentored employees to develop professional and personal growth that contribute to the company’s goals and values•Managed hardware/software upgrades to a 37.5 million dollar Falconer Weapons system including 405 unclassified and 702 classified computer client workstations for Air Operations Center (AOC) war fighters•Directed client support administrator training and web content management for 52 employees ensuring proficiencies and professional certifications were achieved•Supervised information management team during military contingencies and surges which established strong communication foundations for ace net-centric war-fighter joint task forces enabling them to focus on job priorities•Planned and executed personnel schedules, tasks, and priorities during 31 military exercises and contingencies•Managed a 360,000 dollar annual budget while placing emphasis on cost reductions & billing irregularities•Established and maintained oversight on office records management programs including electronic records in accordance with federal and state laws for 11 offices; programs were acknowledged as Best Practice•Performed Tier 1 and 2 helpdesk/desktop support on NIPR, SIPR, JWICS and CENTRIXS computer hardware/software issues, configured operating systems, and closed 500+ trouble tickets in Remedy that resulted in minimal client user downtime and increased productivity Show less •Provided information management and client support administrator capabilities to 500 employees and subcontractors which enabled constant communication between the divisions•Managed 500k Automated Data Processing Equipment (ADPE) budget that resulted in zero loss of equipment •Developed company travel card procedures that eliminated erroneous spending by employees and was noted as Best Practice by the comptroller’s office•Conducted written performance appraisals, feedbacks and mentored employees to develop professional and personal growth that contribute to the company’s goals and values•Directed client support administrator training and web content management for 20 employees ensuring proficiencies and professional certifications were achieved•Performed helpdesk/desktop support on NIPR and SIPR computer hardware/software issues, configured operating systems, and closed 400+ trouble tickets in Remedy that resulted in minimal client user downtime•Established and maintained oversight on office records management programs including electronic records in accordance with federal and state laws for 8 offices; programs were acknowledged as Best Practice Show less •Conducted preflight/post flight/through-flight inspections on military/civilian aircraft such as fighters, cargo planes and special purpose aircraft including Air Force One •Qualified on aircraft launch/recovery procedures including marshalling, chocking, grounding, and servicing•Utilized Air Force Technical Orders and Time Compliance Technical Orders (TCTO) during aircraft operations•Operated Follow Me vehicles, de-icing trucks, stair case trucks, towing equipment and various AGE equipment on runways, taxiways and aircraft aprons•Utilized CAMS database to enter all job functions performed; aircraft maintenance, debrief, scheduling•Engine run qualified on fighter aircraft•Ensured flight personnel/aircrews complied with all ground safety directives•Ensured work areas/vehicles were foreign object damage (FOD) free•Airfield Driving Program trainer and certifier and obtained flight line access badge•Ensured all aircraft documentation was accomplished prior to flight crew acceptance•Ensured all safety procedures were followed, environmentally conscious•Trained on radio procedures for MOC and ATC and all technical orders•Trained and supervised fellow Crew Chiefs on all aircraft related procedures Show less

  • NCOIC, Information Management

    May 2007 - May 2010

  • NCOIC, Information Management

    Jun 2006 - May 2007

  • NCOIC, Base Information Transfer System

    May 2004 - May 2006

  • Dedicated Crew Chief, Aircraft Maintenance

    Apr 1992 - Apr 2004
• 

  Us air force

  Nov 2010 - Feb 2012

  •Information Technology (IT) Manager, managing a wide range of IT services tailored to support critical command, control, communication information, processes, & systems•Information Assurance Officer; ensuring users comply with COMPUSEC, Communications Policies, & Directives to protect the integrity/confidentiality of systems, networks & data. Ensure adherence to Local Area Network (LAN), security requirements/techniques for protecting computer systems from viruses, data tampering, & unauthorized system entry •Oversees operations and maintenance of 2000+ IT items, inventory control and configuration management•Manages/evaluates vendor products and recommends purchases consistent with organization's short and long term objectives•Collaborates with Network Control Center team leads and provides direction on projects and break fix actions•Ensures employee training needs are identified and met within fiscal year budget constraints•Establishes and manages work schedules, overtime hours, employee time cards, budgets, risks, quality, performance and safety concerns•Telephone Control Officer (TCO); maintains Blackberry, Virtual Private Network (VPN) capabilities, and Air card services - ensuring vital communications capabilities are available 24/7 on or off site •Manages computer and telephone trouble ticket reporting resolution utilizing various tools such as Remedy and Active Directory, to manage client systems operated across Local Area Network (LAN); utilizes Project Workflow Requirement Resource (PWRR) management database to execute new requests & changes in telephone/LAN drop connectivity•Maintains knowledge of complex industry trends, current security issues and security technologies; updates management on current risks and threats that could impact company business Show less •Security Specialist and security advisor, provided oversight and management of multiple security disciplines (information, personnel, industrial, physical, computer, operations and communications security) in support of the 33 FW advanced and special access programs..•Implemented and administered the 33 FW personnel security program. Established local procedures for processing requests for security accesses for military, civilian, and contractor personnel. Initiated and reviewed all requests for personnel security investigations consistent with directives.•Knowledge of required security special access program (SAP) and sensitive compartmented information (SCI) security procedures. Knowledge of information, industrial, and personnel security concepts, principles, and practices to plan and implement security programs in these areas.•33 FW Security Manager & process owner for all ongoing activities that serve to provide appropriate access to, and protect, the confidentiality and integrity of customer, employee, & business information in compliance with organization policies & standards.•Ensures employee training needs are identified & met within fiscal year budget constraints•Establishes & manages work schedules, overtime hours, employee time cards, budgets, risks, quality, performance & safety concerns•Maintains knowledge of complex industry trends, current security issues & security technologies; updates management on current risks & threats that could impact company business Show less

  • NCOIC, Computer Support

    May 2010 - Feb 2012

  • 33 FW Security Manager

    Nov 2010 - Jul 2011
• 

  Exelis

  Mar 2012 - Mar 2013

  Service desk supervisor

  •Information Technology (IT) Supervisor of 15 Service Desk Technicians. Manages all aspects of Service Desk activities while maintaining the high ops tempo of the largest camp in the Kuwait theater of operations. Services over 5000 users onsite as well as off-site.•Provides front line customer service desk support with responsibilities for immediately responding to and resolving all hardware, software and network issues/outages for three sites within Kuwait.•Primary support and interface with site Information Management Officers (IMO), RNOSC (Regional Network Operations Service Center), and SWACC (South West Asia Communications Center), to ensure all Service Desk resources are utilized in the most efficient manner. •Immediately responds to all walk in customers. Person to person interaction involves troubleshooting, information exchange and assistance with Remedy ticket submission and issues. Excellent interpersonal skills!•Telephone customer support for incoming and follow up calls used for the purpose of initial troubleshooting of customer issues. Patience and the ability for abstract thought.•Utilizes Remedy call management software and other tools to log and manage trouble tickets. Has the ability to accurately determine call routing for Remedy tickets that cannot be resolved immediately at the Service Desk.•Troubleshoots Microsoft OS issues on Windows XP Pro and Win 7 along with setup and troubleshooting Microsoft Office 2003/2007. Troubleshoots all other site authorized software with IMO’s and users.•Creates logon and email accounts using Microsoft Exchange Server, and Active Directory, Creates User accounts with Automation Tool (HAT), Print Queue Management and CISCO VMPS Administration.•Leads a small continuous improvement focused team. Tracks and documents work performed to allow accurate reporting of all Service Desk activities. Show less

• 

  Hx5

  Jun 2013 - Nov 2013

  Service desk technician

  -Provides Tier 1 Service Desk support with responsibilities for immediately responding to and resolving all Air Force Special Operations Command (AFSOC) hardware, software, and network issues/outages for Hurlburt Field, FL and Cannon AFB, NM.-Monitors network device status for Hurlburt Field, FL and Cannon AFB, NM to include: Switches, TACLANES, VOIP and SVOIP lines, and SCAMPI connection between both locations via ORION.-Provides SHARK kit monitoring and troubleshooting to ensure NIPR and SIPR connectivity is available in the field at any time around the world for AFSOC users.-Collaborates with Networks, Systems, ADPE and other back shops to ensure proper problem resolution.-Telephone customer support for incoming and follow up calls used for the purpose of initial troubleshooting of customer issues. -Patience and the ability for abstract thought.-Utilizes Remedy call management software and other tools (on NIPR and SIPR IMDS) to log and manage trouble tickets. Has the ability to accurately determine call routing for Remedy tickets that cannot be resolved immediately at the Service Desk.-Troubleshoots Microsoft OS issues on Windows XP Pro and Win 7 along with setup and troubleshooting Microsoft Office 2003/2007/2010. -Troubleshoots all other site authorized software with unit CSA’s/CST’s and end users.-Creates logon and email accounts using Microsoft Exchange Server, and Active Directory. -Creates User accounts with Automation Tool (HAT), Print Queue Management and CISCO VMPS Administration. Show less

• 

  Arma global corporation

  Jun 2014 - Oct 2014

  Systems administrator

  •Provides Tier 1 and 2 Systems Administrator support with responsibilities for immediately responding to and resolving all 1 SOMDG hardware, software, and network issues/outages.•Telephone customer support for incoming and follow up calls used for the purpose of initial and extended troubleshooting of customer issues. Patience, and the ability for abstract thought.•Utilizes ITSM trouble ticket management software, and other tools, to log and manage trouble tickets. Has the ability to accurately determine proper routing for trouble tickets that cannot be resolved immediately within Medical Systems.•Responds to walk in customers. Person to person interaction involves troubleshooting, information exchange, and assistance with ITSM ticket submission and issues. Excellent interpersonal skills!•Troubleshoots Microsoft OS issues on Windows 7, along with setup and troubleshooting Microsoft Office 2003/2007/2010. Troubleshoots all other site authorized software.•Creates, de-provisions, provisions user accounts utilizing DRA. Performs creations, changes, or deletions of/to distribution lists, and organizational accounts. •Telephone Control Officer (TCO); maintains POTS, Blackberry, and IPhone capabilities - ensuring vital communications capabilities are available 24/7 on or off site.•Information Assurance Officer; ensuring users comply with COMPUSEC, Communications Policies, & Directives to protect the integrity/confidentiality of systems, networks & data. Ensure adherence to Local Area Network (LAN), security requirements/techniques for protecting computer systems from viruses, data tampering, & unauthorized system entry Show less

• 

  Self employed

  Nov 2014 - now

  Information technology and services professional