Experience

• 

  Tech support now, llc

  Dec 2012 - Aug 2015

  Helpdesk manager | consultant

  • Tailored and delivered complete IT systems for companies based on an analysis of their needs and budgetary requirements• Developed a strategy for each individual client to best prepare them for their future• Developed change management strategies regarding software and hardware in order to continuously improve support• Developed a personal connection with users and key stakeholders at multiple companies resulting in better communication and trust between company and the client• Redesigned and streamlined the in house system to organize incoming and outgoing inventory for multiple clients• Collaborated on group projects with coworkers and superiors both in house and with clients• Sourced necessary hardware and software for clients from a variety of vendors and manufacturers to meet specific needs• Secured HIPAA-compliant confidential data for clients where such was required• Hired, managed, and trained helpdesk personnel responsible for day-to-day operations• Managed a full software audit for Microsoft for a conglomerate of four companies compromised of 50+ employees Show less

• 

  Oncor electric delivery

  Jun 2016 - now

  • Provide supervision over the invoice review, processing, and reconciliation processes to ensure transactions are properly recorded, analyzed, and reported per internal policies and procedures.• Ensure vendors comply with the contractual terms & conditions & provide audit support/information as needed• Provide VM management team with timely reports on VM financials monthly and upon request• Develops and maintains ongoing lines of communication with VM Management, Financial Support, Internal Audit, Property Accounting and other cross-functional managers for the purpose of supporting business decisions and to proactively plan and respond to changes in the business environment.• Support storm restoration activities as needed.• Implement employee development plans, performance appraisals, salary administration and schedule/conduct employee information and training sessions.• Performs all essential aspects and functions of the job as well as any other specific job requirements. Show less • Managed 200+ suppliers responsible for $1B+ in spend during 2019• Collaborated to renegotiate Oncor’s largest and most strategic construction services contract resulting in $18.4M in value back to Oncor• Led negotiation of new strategic Tier 1 construction contract to establish Oncor’s commitment to innovation in the underground maintenance area• Coordinated with management to develop a comprehensive, long-term category strategy for Distribution Services• Redesigned the storm contract process to increase support, response, and coordination during severe events• Developed new, innovative analytics process for streamlining the evaluation of supplier unit rate data resulting in millions of dollars in savings and new data for ongoing business intelligence use cases• Onboarded 100+ suppliers supporting business units from Environmental to Construction ranging in size from <$50,000 in spend to Tier 1 relationships• Managed 200+ supplier relationships simultaneously while acting as the Contract Administrator for Distribution Construction, Distribution Engineering and Vegetation Management• Supported Oncor’s supplier diversity program contributing to $300M in spend in 2019• Conducted intricate supplier negotiations in partnership with key Oncor business units to increase Sourcing’s customer service offering• Identified and addressed improvement of operational and financial performance gaps for existing suppliers• Led supplier sourcing and selection process through multiple large sourcing events • Advocated for safety and reviewed safety metrics for suppliers working on Oncor’s system • Developed and evaluated relationship structures and governance processes for critical services contracts with respect to strategic fit, business value, and risk profiles.• Performed necessary contract maintenance using internal applications used by Sourcing, Distribution, and Transmission (GEP, Maximo, ACIS, FIM, PETE) Show less

  • VM Business Operations Supervisor

    Nov 2020 - now

  • Senior Buyer

    May 2017 - Nov 2020

  • MBA Intern - Strategic Sourcing and Procurement

    Jun 2016 - May 2017