Experience

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  My cabs

  Sept 2012 - Dec 2014

  Dispatch executive

  Cab AssignTracking

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  Taxiforsure.com

  Jan 2015 - Jul 2016

  Quality analyst
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  Magnious solutions private limited

  Jul 2016 - Oct 2016

  Quality analyst

  US Based BPO

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  Crm services india private limited

  Aug 2017 - Apr 2024

  Responsible for achieving desired client KPI's throughout and align team to deliver the desired resultsResponsible for direct client communicationin terms of any deliverables asked and demanded by the clientHold team meetings on a regular basis withthe direct reportsDocument and communicate system andbusiness process gapsEnsure process operates efficiently according to client and company measures

  • Assistant Manager Operation

    Jul 2022 - Apr 2024

  • Assistant Quality Manager

    Sept 2021 - Jun 2022

  • Quality Analyst

    Jan 2019 - Aug 2021

  • Seller Support Executive

    Aug 2017 - Dec 2018
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  Vgl group

  Apr 2024 - Oct 2024

  Team manager

  Identifying Opportunities: Analyzing existing processes to identify inefficiencies, bottlenecks, and areas for improvement.Developing Strategies: Developing strategies and action plans to streamline processes, increase efficiency, and reduce waste.Implementing Changes: Leading or facilitating the implementation of process improvements, ensuring buy-in from stakeholders and team members.Data Analysis: Utilizing data analysis techniques to measure process performance and identify areas for improvement.Continuous Monitoring: Monitoring and evaluating the effectiveness of process changes, and making adjustments as needed.Training and Education: Providing training and support to employees to ensure understanding and adoption of new processes.Collaboration: Collaborating with cross-functional teams to drive process improvements and ensure alignment with organizational goals.Change Management: Managing the change process effectively, addressing resistance, and fostering a culture of continuous improvement.Documentation: Documenting updated processes, standard operating procedures (SOPs), and best practices.Performance Metrics: Establishing and tracking key performance indicators (KPIs) to measure the impact of process improvements and drive accountability. Show less

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  Classic cravings

  Nov 2024 - Jan 2025

  Business owner

  I have started my food truck where we sell authentic Darjeeling style Momo, Chowmein and more.