Experience

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  Givens logistics, lc

  Aug 2010 - May 2016

  Senior transportation management services coordinator/ billing specialist/analysist

  . * Conducting weekly and monthly billing for a million-dollar account, creating accrual report, invoices, billing and shipping reports. * Assisting customers via phone, email or in person with shipment disputes, resolving any complaints, providing an ETA on inbound and outbound shipments * Managing 6 Specialty accounts with their monthly invoicing, generating reports, relocation of products, special shipping request or special orders, inbound and outbound shipments, preparing bill of lading for their out bond shipments and receivers for their in bond shipments. Givens is the operator of Foreign Trade Zone#20 is one of 168 zones which were responsible for $430.6 million in receipts and $1.6 billion in exports annually. * Inventory control and annual inventory counts, quality assurance, receipts, shrink loss and relocations. * Locating, analysing and correcting the billing errors for a billion-dollar account. * Managing carrier insurance and broker ratings. * Routing, processing shipments and providing freight codes for out bound shipments for a million dollar accounts. * Coordinating out bound shipments for five warehouses. * Managing special projects for our customer. * Managing and training new employees. * Supervising and conducting weekly and monthly billing and daily routings for new customers. Show less

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  Old dominion university

  Jan 2012 - Jan 2014

  Supplemental instructor / tutor

  * Assisting students an average of 5 students with their math test preparation.* Conducted hour long study hall sessions with 5 to 10 students per session.

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  Mathnasium - the math learning center

  May 2016 - Jan 2017

  Instructor

  • Assisting 15 to 20 students with their homework and assigned workbooks.• Explaining and answering any questions about their tasks.• Tracking students’ progress and communicating with the center director and parents

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  Anvitec

  Jul 2016 - Dec 2016

  Analytics intern

  Created System Requirement Specification (SRS) documents and Functional Requirements Specification (FRS) documents for multiple clients. These documents were targeted towards our clients in the insurance and investment domains, to allow more efficient research and development into our client's web design.

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  Elston nationwide carriers

  Jul 2016 - Nov 2017

  Freight team lead

  Oversee projects across all phases of development. Work as a part of an interdisciplinary team to achieve project milestones. Make vital decisions and drive decision-making across the projects. • Provide detailed information on software functionality, document errors and escalating a fix appropriately.• Training team members and conducting tests on the new system to ensure functionality. • Profit margin management and review the impact on company’s profitability. • Communicate with drivers and carrier dispatch through deliveries to insure timely and effective deliveries. • Plan delivery schedules and appointments with receivers. • Manage and modify routing plans and schedules during the delivery of a load. • Communicate all OS&D to 3PL team and manage effective documentation and communication by driver and carrier.• Exercising discretion and independent judgment in supporting all routing decisions, freight planning and financial impact.• Regularly review 3PL account routings to ensure we have the most cost effective solutions and to make changes as needed to maximize customer service. • Coordinate freight planning decisions in the customer’s best interest. • Maintain customer reporting and audit requirements for standard operating procedures of all loads. • Weekend and evening dispatch responsibilities as necessary. Show less

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  Air capitol delivery & warehouse llc

  Nov 2017 - Aug 2018

  Transportation planner
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  Givens transportation solutions, lc (gts)

  Aug 2018 - now

  Operations support specialist