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Massimo Pagliaroli

Massimo Pagliaroli

Technical Support Representative

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location of Massimo PagliaroliLatina, Latium, Italy

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  • Timeline

  • About me

    Technical Specialist

  • Education

    • “Scrivi di Diritto” – Scuola di giornalismo della Fondazione Internazionale Lelio Basso

      2010 - 2010
      Training course as “Specialist in multimedia communications and International Affairs” Multimedia Journalism, International Affairs

      Activities and Societies: XV edition of training and specialization course on Right of People: “Africa into the economic crisis. Internal dynamics and international relations” - Foundation Lelio Basso – International office

    • Istituto Europeo di Design

      2009 - 2009
      Advanced training course as “Writing techniques” Writing

    • Università degli Studi di Roma 'La Sapienza'

      2001 - 2004
      Bachelor of Science in Aerospace Engineering Math, Physics, Aerodynamics, Mechanics, Aerospace Materials and Structures

  • Experience

    • Xerox Europe Limited - Dublino, Irlanda

      Jun 2005 - Aug 2006
      Technical Support Representative

      Administrative and technical support on products and services for document management.

    • IPS S.p.A. - Aprilia (LT), Italy

      Mar 2008 - Feb 2010
      Training & Demo Specialist | Field Service Engineer

      Editing technical manuals, video tutorials, translations, trainer, showroom assistant.System baby-sitting: software and OS installations.

    • Associated Press Television News

      Aug 2010 - Jan 2012
      Freelance Producer | Video Journalist

      News report, story shooting, video editing, script writing, feed.

    • Ennova

      Mar 2014 - Dec 2020

      Broadband optic fibre quotations and orders management.Data extraction and elaboration, productivity reports. Assistenza amministrativa e tecnica per prodotti e servizi di telefonia mobile.Configurazione di dispositivi per telefonia mobile.

      • Data Analyst | Presales Support

        Feb 2018 - Dec 2020

      • Customer Service Technician Support

        Mar 2014 - Feb 2018

  • Licenses & Certifications

    • Lean Six Sigma Yellow Belt

      Xerox Europe Limited
      Mar 2006