Experience

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  Kernow scare attractions

  May 2011 - Sept 2013

  Supporting the scenic build to Kernow Scare Attraction's touring show of 'Carni-Hell.' This included painting the interior and exterior over a base of a week, and keeping the attraction in a sustainable and presentable state whilst on tour across the UK Festival scene. Acting in a variety of attractions, touring across the UK and performing in the following attractions and locations: Helly's Asylum 2: The Cage (Helston, Cornwall.)Helly's ASYLUM 3: Alone (Helston, Cornwall.)Phobia (NASS Festival, The Ultimate Street Car Festival & Boardmasters Festival.)Carni-Hell (NASS Festival, Boardmasters Festival, V Festival and Sundown Festival.) Other events include Student Union Launches, Publicity Shoots and Paintball Events.

  • Scenic Artist

    Jun 2013 - Sept 2013

  • Actor

    May 2011 - Sept 2013
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  Merlin entertainments

  Sept 2012 - Nov 2012

  Frights nights attractions coach - saw:alive

  Overseeing the performance element over the Fright Nights Period at THORPE PARK Resort. Responsibilities included rehearsing the cast to meet the Resort's vision, as well as the attraction's needs. Others include: looking after the well being of the staff, ensuring that the operation runs accordingly, complying to Health & Safety regulations and performing alongside the team.

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  Merlin entertainments

  Sept 2013 - Jan 2018

  During my time at Madame Tussauds I managed the entire Entertainments department in one of London’s busiest tourist attractions. Working alongside the senior leadership team and creatives of Merlin Entertainments, I drove forward new and exciting immersive experiences and ensured that they were executed professionally and smoothly. As part of the management team, I took on the role of Duty Manager on a regular basis for the whole attraction and ensured that all employees delivered their roles and responsibilities to a high standard. Show less Working as an actress in one of London's most popular attractions, whilst covering a variety of roles and characters. Predominately working in the scare attraction 'SCREAM: One Way Out,' whilst performing in the Main Attraction and entertaining guests from the moment they join the queue line to the moment they exit the building. Characters included: Mime artists, Prison Inmates, Street entertainers, Storytellers, Marvel characters and Seasonal mascots. Responsibilities as a Permanent Actress included conducting workshops, reviewing current sets, representing the department in meetings and aiding in Health and Safety training. Show less Overseeing the performance element over the Fright Nights Period at THORPE PARK Resort as they launched their partnership with Lionsgate. Responsibilities included rehearsing the cast to meet the Resort's vision, as well as the attraction's needs. Driving the team to deliver ground breaking performances in a new attraction, and ensuring that the operation ran accordingly. Other responsibilities include: looking after the well being of the staff, complying to Health & Safety regulations and performing alongside the team. Show less

  • Operations Manager - Entertainments Production

    May 2017 - Jan 2018

  • Rides & Attractions Team Leader

    Jan 2017 - May 2017

  • Entertainments Team Leader

    May 2014 - Dec 2016

  • Actor | Entertainer (Permanent full time team member)

    Jul 2010 - Feb 2015

  • Fright Nights Show Captain - Cabin in the Woods

    Sept 2013 - Nov 2013
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  Unlocked vision entertainment

  Nov 2014 - Jan 2015

  Show captain

  Overseeing the daily operation and performance alongside the Company Directors of the attraction of 'The Hidden house'​ during it's 7 week run over the Christmas period. Duties included managing the staff, conducting the Cast Rota, ensuring breaks ran on time and that all positions were covered. Motivating and keeping the staff enthusiastic whilst ensuring that guests enjoyed their experience.

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  R space productions

  Jan 2018 - now

  Founder | managing director | project manager

  R Space was set up in Staines-upon-Thames by myself as I wanted to bring like like minded performers to collaborate on new projects and bring them to life. The team meet up fortnightly to workshop and develop new and exciting ideas, utilising and sharing their skills. The company has recently had success with their first immersive attraction, ‘DEATHCELL’ which ran in London for a week. The idea is to continuously strengthen peoples creative skills and build their confidence in the industry, as well as create a comfortable and supportive community.Areas of responsibilities:- Delegate to all team members various roles and areas of responsibilities- Drive forward the company vision - Engage with potential partners and clients for future projects - Promote the company through social media and across the industry - Manage finances and utilise any budgets that is available for the company to use - Think of strategic plans to drive the company forward - Liaise with contractors on a regular basis - Organise team meetings that align with target and deadlines - Market research - Investing resources into propelling the company forward - Acting as the main point of communication between all team members and corporate operations. - Recruit and retain the best talent for future products and the vision of the company - Ensure all invoices are paid in due course - Build and lead the team- Keep a close eye on feedback, KPIs and customer engagement - Pilot any fundraising campaigns - Develop and maintain the business plan - Create the guest experience we want our immersive pieces to project - Pitch projects to potential investors - Motivate the company and keep engaged with each individual member - inspire them to be part of R Space - Create and maintain an honest and positive environment where all members have a platform to deliver feedback in a constructive way - Manage my own and the team’s time effectively Show less

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  Apple

  Jan 2018 - Nov 2018

  'today at apple' experience leader | retail manager

  Working in Apple Retail, my role was to drive forward Apple’s latest vision to bring theatre to their stores and encourage customers to take part in informative and creative sessions that will enrich their product knowledge and usage. Responsibilities: - Be part of a wider leadership team who take ownership of different areas of the store to drive results. - Ensure to align with them weekly to push forward the vision. - Lead the creative team towards a vision set by the company to encourage customers to return to the store to widen their knowledge and skills- Manage the store floor from an operations POV, to ensure a smooth running - Drive forward business leads to potential customers to drive revenue and hit targets met by the market leader - Connect with a group of team members, encourage their development and drive forward their reviews and goals within their roles and the company. - Supervise the Genius Bar to ensure that all customers receive great customer service and that all options are available for them as well as abide by company policy. - Liaise with customers - Drive NPS scores for over 85% - Analyse staff feedback to encourage a fearless feedback culture and create a safe working environment - Handle cash and ensure all revenue is accounted for and banked - Open and close the store and liaise with contractors outside of opening store hours - Launch new products delivered by Apple and provide an enriching customer experience - Performance manage team members if performance targets and standards are not met - Engage with customers and help find a solution that works for both the business and customer in challenging situations - Support the technical team to ensure all appointments are seen through and that turn around time is reflective of the customers and team’s targets Show less

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  Laplanduk

  Nov 2018 - Dec 2018

  Event controller | event co-manager

  - Ensuring that daily throughputs are met - Briefing a team of performers daily to work together as a team and achieve all goals set for the day - Monitor the daily operation for Act 2 of the experience and liaise with leadership to manage the guest flow - Be reactive to challenges that rise to ensure the performance runs accordingly for all guests

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  Merlin entertainments

  Feb 2019 - now

  - Creative lead for Fright Nights theme books and technical decks to support the vision of events such as Fright Nights. - Presenting to Senior Leadership Team new ideas and relaying progression within the department in frequent meetings for our events.- Working with Merlin Magic Making and Creative roles on new CAPEX projects and ensuring they are delivered in line with briefs.- Working with Marketing on new compelling propositions - Has a strong focus on immersion for all events/attractions and how the department can bring concepts to life through various layers of experience.- Expanded production talent within the department through key events and challenging our boundaries and offerings.- Building relationships with clients and contractors on event builds and creative visions. - Utilising CAPEX and OPEX budgets creatively.- Task management and prioritising. - Supporting the Head of Operations in all Entertainments and Events offerings. - Helping drive commercial spend through offerings and events.- Department expansion through guest offering and management structure. - Projects include; Labyrinth (2021), Fright Nights Fearstival (2020), Creek Freak Massacre (2019), Derren Brown’s Ghost Train and Jungle Escape (2019). Show less

  • Entertainments Project Manager

    May 2023 - now

  • Creative - Global Madame Tussauds & Resort Theme Parks

    Sept 2021 - Apr 2023

  • Entertainments Experience Manager

    Apr 2019 - Sept 2021

  • Go Ape High Ropes Instructor

    Feb 2019 - Apr 2019