Experience

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  Child protective services

  Jan 2004 - Aug 2005

  Legal ongoing worker

  • Ensure foster children are receiving appropriate care and that their needs are being met • Maintain current documentation for each child and biological family to include creating and implementing service plans • Serve as liaison between any educational, therapeutic, and legal representative necessary to represent each child • Create individual service plans that provide specific goals to encourage personal growth for each child and family• Served as liaison between courts, foster parents, biological parents, service providers, CASA workers and attorneys necessary to work with each biological family• Represent the child & state’s best interest in court• Crisis intervention and discharging planning from the state’s care. • Maintain a case load of 65 children and families Show less

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  Lutheran social services of the south

  Aug 2005 - Jan 2014

  Director

  • Progressed through a series of promotions, culminating in responsibility for the state placement coordination for 15 foster care offices. • Three years of supervisor experience to include training, coaching & performance reviews: a team of 4 as regional director (July 2012-Jan 2014), a team of 8 as area director (Sept 2011-July 2012) and a team of 4 as a team leader (Jan 2011-Sept 2011) • Develop and maintain strong community alliances with county/state agencies, courts and youth-service programs. • Provide appropriate social services and assure compliance in accordance with contract terms, agency policies, and funding requirements • Receive and respond to all placement inquiries from the Child Placing unit through Child Protective Services• On call for placement requests and crisis intervention 24/7• Perform intake/eligibility psychosocial assessments to determine matches between children and foster families based on needs and appropriate care• Develop strong, positive and open relationships with foster families• Maintain placement inquiry database to provide ongoing information for number of inquiries and denials• Create and maintain annual budget• Attend & speak at community meetings with other agencies, providers and Child Protective Services• Work to develop and maintain resources and subcontract with providers with adoption relevant experience• Prepare, compile, submit and maintain accurate records, files, forms, statistics, and additional relevant information in accordance with agency policy, contract and funding requirements Show less

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  Baylor health care system

  Jan 2013 - Aug 2013

  Intern

  I organized and led the internship team in completing semester presentation, patient assessments, psychosocial evaluations, crisis intervention, created plan of care, referrals to skilled nursing facilities, rehab facilities, psychiatric facilities, and other identified community resources, attended team meetings, family conferences, worked collaboratively with medical staff, completed all necessary documentation, educated patient’s on insurance benefits and located insurance approved providers. Interned on the following floors: Med/Surg, Cancer, NICU, Nuero, ICU & Telemetry. Show less

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  Green oaks hospital

  Feb 2014 - May 2016

  Licensed social worker

  • Telemedicine coordinator for psychiatric appointments with outside community programs• Sole clinic social worker that coordinates all referrals as ordered by the psychiatrist, internal medicine doctors and nurse practitioners • Sole clinic social worker that coordinates and assist patients with Prescription Assistance Programs• Sole clinic social worker that coordinates and assist patients with applying or recertifying for mental health insurance• Sole clinic social worker that assists with New Patient or recertification paperwork for psychiatric injections • Sole clinic social worker that locates and assist indigent/unfunded patients with community resources such as housing, employment, insurance, food pantries, therapy, recreation activities etc. • Schedule, co-lead, prepare discussion notes and document all minutes for monthly patient case studies • Staff patients with Doctors, Medical Assistants and Mental Health techs • Attend & present at Community Outreach events & presentations Show less

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  Cook children's health care system

  May 2016 - now

  • Responsible for the day to day operations of the transition specialists team, service coordination support team, phone queue team and clinical outcomes team• Provide decision making, problem solving, data collection with analysis and plan development/implementation for my teams• Coaching and structured rounding to ensure staff set and accomplish goals• Implement company and departmental business objectives, goals and performance indicators and assist staff in understanding their roles in meeting these• Improve techniques and tools to improve outcomes and customer service• Monitor and prepare departmental budgets• Ensure compliance with all regulatory, contractual and accreditation requirements for Star, Chip and Star Kids Medicaid lines of business• Prepare, compile, submit and maintain accurate health plan records, files, forms, statistics, and additional relevant information in accordance with the health plan policies, contract and funding requirements• Create, develop and sustain each leadership role held within the health plan • Create, build, develop and sustain each team to include the internal & external assessment nurse teams, transition specialist team and support team Show less • Responsible for the day to day operations of the transition specialists team, PRN assessment nurse team, service coordination support team and phone queue team• Provides decision making, problem solving, data collection with analysis and plan development/implementation for my teams• Coaching and structured rounding to ensure staff of 29 set and accomplish goals• Implement company and departmental business objectives, goals and performance indicators and assist staff in understanding their roles in meeting these• Improve techniques and tools to improve outcomes and customer service• Monitor and prepare departmental budgets• Ensure compliance with all regulatory, contractual and accreditation requirements for Star, Chip and Star Kids Medicaid lines of business Show less • Provided supervision for a range of 12 to 22 staff to include training, coaching and performance reviews (Level 3 service coordinators, Denial & Appeal staff, UM nurses & Assessment RNs)• Offered motivation, encouragement and resources to team members• Assisted individual team members with goal setting, while also ensuring the team member receives all relevant training to properly perform job functions • Assisted team members as well as other supervisors with increased workloads• Participated in process improvement meetings and promoted customer service excellence• Subject Matter Expert on Health Plan assessments• Prepared, compiled, submitted and maintained accurate assessment records, files, forms, statistics, and additional relevant information in accordance with the health plan policies, contract and funding requirements Show less

  • Director

    Feb 2022 - now

  • Manager of Service Coordination

    Oct 2017 - Feb 2022

  • Supervisor Service Coordination

    Sept 2016 - Oct 2017

  • Service Coordinator/Case Manager

    May 2016 - Sept 2016