Arnaldo Ivan Barreto

Experience

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  Bakers Footwear Group

  Jan 1987 - Jan 1998

  District Manager

  I was Accountable for total of 9 stores in Puerto Rico and US Virgin Islands. Responsible to ensure that company standards was uniformly met and adhered to across all district stores. Provide guidance and feedback to Store managers based on analysis of profitability and sales reports of individual stores. Oversees the appropriate resource and inventory balancing across all stores. Select, recruit, develops and motivates associates and management staff. Achieve 1996 and 1997 District Manager of the year award by lead company metrics in shrink reduction, payroll control and sales increase.Standardize successfully merchandise presentations in all PR district stores that provide an easy and friendly way to shop to our customers. Show less

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  Sears

  Oct 1998 - Jan 2004

  Operations Manager

  Manage all business operations at $45 million store. This includes center aisle and exit cashiering, Hub activities, Backroom support, and HR operational activities. Accountable for managing facilities, payroll, expenses, and inventory shrinkage. Directly manages the Asset Protection Manager and a small team of lead hourly associates, who in turn supervise front-line hourly associates.Personally develop a customer service first merchandise presentation plan that contributes to keep loyal customers and retain high qualified sales associates.Assigned by corporate offices to direct a strategic plan of conversion for the store of Caguas in 2002. Achieving one of top stores in get certified by company with SOP execution Show less

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  The Home Depot

  Oct 2004 - Feb 2006

  Assistant Store Manager

  Leads for delivering and ensuring outstanding customer service and effectively managing and motivating a team of store associates. Develop strategies and objectives to drive sales and profitability. Provide leadership to associates so that these strategies and objectives are executed successfully. Also responsible for analyze trends, solve problems and develop associates in order to maximize contribution to store success. Implement a plan to keep and maintain store in-stock by successfully teach to store supervisors in analyze and used of store reports, and smart merchandise ordering steps that's moves store results to 97% in-stock at the beginning of 2006. Provides leadership and assistance and created a high morale team to serve our customers during 2005. Show less

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  Toys R Us

  Feb 2006 - Jun 2008

  ASD/ Assistant Store Director

  Oversee day to day Operations at $26 Million store, via execution of plans established by District Manager and Corporate offices. Providing guidance and directions to Store Managers, World Leaders, and Associates in areas of Guest Service, Personnel, Loss prevention, Safety, Expense Control, P&L, and Merchandising to keep store operates in and profitable manner. As Store Director I'm responsible to develop and maintain a highly productive staff of Managers and Associates thereby ensuring a well-stocked, efficient, clean and safe store to serve our Guests. Reduced dramatically the store associate turn over in over 50% in comparison with 2005 end year results.Improve all store results by providing training to store personnel in how to drives business by using basic store metrics providing by Corporate Offices. Show less

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  Office Depot

  Jun 2008 - Jan 2012

  Store General Manager

  Manage for providing high level of leadership and day-to-day direction in guiding retail store toward achievement of financial and operational goals. Directs store operations including customer relations, assignment/ scheduling of staff, product promotion, merchandising, timely/ accurate pricing, inventory management, sales reporting, P&L, payroll/ recordkeeping, and implementation of company programs, policies and procedures. As General Manager I recruits, selects, and retains high quality, well-suited team members with diverse, complementary skills. By leading I ensures store sustains a strong customer focus; dedicates quality time to spend on the floor with customers and team members, as appropriate.Successfully leads Tech services program providing support to all stores for ensuring implementation of Tech Services, keeping goals and KPI'sManage Best Performance Store for 2010 & 2011. Show less

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  BestMark, Inc.

  Jan 2012 - now

  Independent Contractor/ Auditor

  BestMark auditors interact directly with retail store management and perform store compliance audits such as pricing accuracy checks, signage checks, and ensuring products are organized and available for customers. Make recommendation based on Corporate Vision and Standards. Also auditors performing mystery shops while helping companies to improve their level of customer service. BestMark offers 10,000+ mystery shop assignments each month across more than 12 industries.

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  Bed Bath & Beyond

  Feb 2013 - Sept 2017

  Hardlines Senior Manager

  Manage for establishing and maintaining Guest Services, oversees and is accountable for the operation of a store departments ensuring maximum sales and profitability through merchandise, inventory expense control, human resource management, and managing operating costs and shrinkage. Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of guest services. Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Control shrink, expenses, and payroll. Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked. Comparison shop and report results; share information, and make appropriate price adjustments. Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, Continually evaluate and react to performance issues and actively recruit hourly candidates Show less

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  Consumer@Site

  Jun 2013 - now

  Independent Contractor/ Auditor

  The Customer Experience is the sum of perceptions and emotions your consumers experience when interacting with your brand at all points of contact.In the age of social media, when a person's opinion has the potential to reach thousands, your customers' experience is more important than ever before.Our Mystery Shopper programs are tailored to your consumer and the service standards you've set for your brand or business. In this way we provide a detailed, operational and actionable study of how your company serves and relates to its customers.Quality / Level of CareCompliance with Care ProcessesCompliance with Service TimesProduct or Service QualityPhysical Plant ConditionPromotional Material PresenceOther Show less

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  ITEC CORPORATION

  Oct 2017 - now

  Business Manager

  Supervise and Manage all administrative and operational aspects of Property Management Corporation.