Bertin Kidiamboko

Experience

• 

  The bridge house hotel

  Dec 2015 - Jan 2017

  Night Porter
• 

  Concentrix

  Sept 2018 - May 2020

  • Answer phone calls, emails, Chat from customers and work to resolve their queries in real time or work with the most relevant Google Shopping department so it can be dealt with appropriately• Managing complaints• Assisting with Shipping issues• Troubleshoot significant customer service problems• Proactively recommend and educate the customer about features and benefits of Google Shopping products in order to improve their satisfaction and deepen their relationship with Google Shopping. Show less • Answer phone calls, emails, Chat from customers and work to resolve their queries in real time or work with the most relevant Google Shopping department so it can be dealt with appropriately• Managing complaints• Assisting with Shipping issues• Troubleshoot significant customer service problems• Proactively recommend and educate the customer about features and benefits of Google Shopping products in order to improve their satisfaction and deepen their relationship with Google Shopping. Show less

  • Customer Support Associate (FR/EN)

    Jul 2019 - May 2020

  • Merchant Support Representative

    Dec 2018 - Jul 2019

  • Customer Support Associate( Google)

    Sept 2018 - Dec 2018
• 

  Apple

  May 2020 - May 2023

  •Helping new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple.• Troubleshooting technical issues.• Assessing customers situation and providing advices or solutions on the spot, usingself-knowledge of current Apple technology to help with iPod, iPhone, and iPaddevices.• Resolving network issues.• Talking customers through a series of actions to resolve a problem.• Following up with clients to ensure the problem is resolved.• Providing support in the form of procedural documentation. Show less

  • Apple Developer Program Support Advisor (FR/EN)

    Sept 2021 - May 2023

  • French Technical Support

    May 2020 - Oct 2021
• 

  Superior Propane

  Aug 2023 - Apr 2024

  Customer Experience Representative - Bilingual (FR/EN)

  * Building positive, collaborative relationships with all points of contact including customers, team members and management.* Consistently applying and leveraging developed procedures and processes to effectively answer customer inquiries, resolving issues, and managing customer expectations.* Providing accurate and reliable delivery information to customers.* Reviewing customer account information during each call to ensure accurate and current data. Updating system information as required and obtaining any missing information as needed.* Validating customer account information to ensure corporate compliance with Privacy Information guidelines.* Escalating customer questions, concerns or issues as needed and facilitate the customer’s transition to a new internal contact to ensure resolution of their issue and ensure customer service standards are achieved and exceeded.* Dispatching Delivery calls after hours.* Ensuring that any emergency or escalation has been resolved and delegated properly and that the appropriate emergency protocol has been followed.* Documenting all customer phone calls to ensure that quality customer service is being provided. Show less

• 

  TD Insurance

  Apr 2024 - now

  Licensed Insurance Advisor - Bilingual

  •Responsible for achieving sales, quotes and call targets. •Ensures quality and productivity objectives are met. •Processes call backs, submissions and mail in a timely manner. •Accountable for providing a high level of service to our clients. •Promotes company features and benefits as part of ongoing portfolio reviews. •Cross sell a variety of products at every opportunity •Promotes client loyalty through attention to detail and relationship-building. •Remains current on all company philosophies and procedures. •Accepts risks within established guidelines. Show less