Experience

• 

  At&t

  May 2001 - Nov 2004

  Service representative

  Received and handled customers’ request over the telephone, in person and by mail. Sold products and services over the phone resulting in my goal being executed each month. Investigated and resolved customer inquiries as well complaints regarding rates, bills, services, policies and practices.Handled extremely irate customers by satisfying their needs and offering products and services on all applicable calls.

• 

  Yale new haven hospital

  May 2005 - May 2006

  Service representative

  Received incoming calls from our internal staff to help dispatch the appropriate jobsType information into computer to prepare correspondenceCreated and modified data reports on a weekly basis

• 

  Tech depot

  May 2006 - Apr 2013

  Senior account manager public sector

  Manage and grew a $3 Million Goal year over year in Texas and Louisiana. Currently working with an average of 150 Active Public Sector Accounts. Participate in sales and negotiation training programs to ensure knowledge of emerging technologies. Work with support teams closely to create technology solutions that fit the customers needs. Actively prospecting to grow the existing business. Establishing long term relationships with top customers, manufactures and distribution. Analyze market trends and competitive information daily. High degree of organization and time management skills. Show less

• 

  American income life insurance company

  Mar 2014 - Mar 2015

  Licensed insurance agent

  Provides service to clients'​ changing insurance needs by selling life insurance. Develops base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects. Approaches potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of financial well-being. Determines clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals. Develops a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation. Obtains underwriting approval by completing application for coverage. Completes coverage by delivering policy; planning future follow-up visits and evaluations of needs. Provides continuing service by providing direct deposit forms; processing changes in beneficiary and policy loan applications. Provides death benefits by delivering policy proceeds; reassessing client needs. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Enhances insurance agency reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Show less

• 

  Comcast cable

  Apr 2015 - Dec 2015

  Customer service representative

  Analyzed clients’ accounts to ensure they were in the most suitable plan based on their needs. Performed call backs by taking ownership of the problem which increased the satisfactory and customer experience. Reversed their experience from previous interactions. Successfully presented products by utilizing effective sales and persuasion skills in addition to a solid knowledge of the company’s products and competitors’ products. Served as an escalation team for high level customer related issues that were complex in nature. Efficiently and accurately managed a large volume of customer applications in several Comcast systems. Strategically provided appropriate resolutions that were optimal solutions for a valued customer base. Successfully handled intricate Comcast customer complaints related to their products and services. Partnered closely with several internal departments such as billing operations, credit, collections, and other entities as required. Show less

• 

  Frontier communications

  Aug 2016 - Apr 2021

  Retention specialist