Experience

• 

  Merlin gerin pte ltd

  Jan 1990 - Dec 1993

  • Network and System Adminnistrator

    Jan 1991 - Dec 1993

  • Finance Account Assistant

    Jan 1990 - Dec 1990
• 

  Schneider electric

  Jan 1994 - Dec 2011

  • Global Distributed Computing Services manager, APAC

    Jan 2010 - Dec 2011

  • CSC Lotus Notes Manager, APAC

    Jan 2002 - Dec 2009

  • CSC SWAN & Lotus Notes administrator, APAC

    Jan 1998 - Dec 2001

  • South East Asia Network and System Administrator

    Jan 1994 - Dec 1997
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  I-net solution pte ltd

  Jan 2012 - Mar 2013

  Pmo senior manager

  1) Lead Project Management Office Deploy projects including VMware systems (e.g. P2V, V2V for applications like AD, Domain controller, File Server, Exchange, Enterprise Vault, Affinity, Lotus Notes, SQL etc. )Backup solutions (e.g. Netbackup, Backup Exec)Storage solutions (e.g. San storage)Network (e.g. LAN, WAN, Wireless, VOIP)Security solutions (e.g. Firewalls, Proxies, Anti-spam and Anti-virus solutions)2) Service Delivery Manager (Interim - July to Jan 2013)- Lead Infrastructure Managed Service Team- Managed Contract and SLA attainment- Managed HR administration and financial budget - Mentor, boost, instill team spirit and good working attitude in team of 12 for 4 towers namely Service Desk, Desktop, Server and DBA operations- Front and ensure customer satisfaction- Incident Manager – Oversee all major infra operation and escalations- Collaborate operations with client's vendors: Acatel, NCS, Lyv, IBM and APC- Work with PS internal and external auditors on IT areas including IT assets, risk and security measures in operation- Co-lead on annual power shutdown - Co-ordinate on DR drill for both onsite teams and remote Service Desk- Annual IT asset inventory count (Wall-to-wall)3) Lead Transition Project – IT Managed Services -I-Net is extending its services to a full-scale managed services covering all IT aspects-Build a new team from new hires- Identify and develop specific new members into a solid skeleton team for future managed service projects efficiency-Strong in applying ITIL processes esp. in IT operations like Change, Incident and Problem Management Processes, Escalation Matrix and Administration Access Matrix -The challenge was to take-over from previous vendor within 6 weeks before they exited-Lead Transition until stability of operation and handover to Service Delivery Manager Show less

• 

  Integrated health information systems

  Apr 2013 - Mar 2014

  Data centres, technology management

  Datacentres Infrastructure for 6 Major Singapore Hospital Clusters - Jurong Health- Alexandra Hospital- SingHealth- NUH- EHA- NHGMajor Roles and Responsibilities- Datacentre Hosting and Facilities Management- IT Asset/Inventory Management- IT Governance- New Datacentres/Server Rooms for New Hospitals- Vendor Mgt - Managed Ops services IBM, NCS, Stratech, Fujitsu Projects Accomplished------------------------------May-Jul : Completed successfully the Annual DR2013 for SingHealth clusters (SGH, CGH, KKH etc). Meet committed RTO and RPONew Building - Academia New Server Room (Build to Operation)----------------------------------------------------------------------------------------Jul-Aug : Setup and complete DCIM for Academia Server RoomAug-Sep : Completed handover Managed Ops Service to outsource vendor for New Academia Server Room (365x24x7)Sep-Oct : Completed W2W and Asset/Inventory Management handover to outsource Managed Asset Mgt ServiceSep-Nov : Completed hosting service for Pathology Digital Signage SystemOct-Dec : Hosting service for Meditech Resiliency Project (in-progress)New Building - New Heart Centre's Server Room------------------------------------------------------------------ GO LIVE Jan 2014- Transition to Operation :Completed handover Server Room to Managed Ops Service (an outsource vendor) for New Heart Centre or NHCS on a 365x24x7 support basis.- Enforce governance and process to this siteNew Seng Kang Hospital at Alexandra - Planning Stage-------------------------------------------------------------------------- Show less

• 

  Ey

  Apr 2014 - now

  Major accomplishments and ongoing 2021-present : Owner of Enterprise Tools e.g. Tanium, AHA, xMatterTanium - Speedy real-time asset discovery and management; complement support to EY ServiceNow CMDB, Asset Mgt, SCCM, Qualys, GVM and risk mitigation on non-compliance areas. -Acquire new modules - Enforce, Patch and Deploy modules after successful POC with respective tool user teams like Infosec, Forensic, Windows Operation teams.- Create new Intake process and documentation- Key benefits - Tools management including support, enhance functionalities, engagement with tool users' requirementsPotential integrations in progress with other tools like Flexera, GVM BOT, CallibraProvide consultancy on capacity management related projects/business demands and operations. Due to Covid-19 Pandemic, vigorously helping business line, application and service owner to rationalize and analyze cost savings/avoidance for their infrastructure hosting both On-Prem and Cloud with the aid from our CMIS and Turbonomic tools. As at today, cost savings/avoidance for Compute Services team achieved ~$455k.Audit (external and Internal) and Control Self Assessment CSA – worked with Audit teams to certify our tools. Show less Set compliance standards and align monitoring intake process with implementation of the different tools (basic and advanced system and application monitoring) according to BIA ratings, so that IT could ensure proper resilience and sustainable quality of services to meet the expected SLA. The intake process is gel with Transiton Management and Operation Readiness processes, in order to meet end-to-end services and support. Documentation coverage includes : SNOW catalog, KB, PSP, OM. Spearhead to assess CMDB implementation/project on its gaps/weaknesses when CMDB team comes under System and Tool team. The project was running for more than 2 years (supposed to go-live in Jun 20), however unable to obtain sign-off from stakeholders. Assessment results was able to help leadership for their budget decision on improvement areas such as customization, enhancement, and integration with other essential tools are elementary to meet expectation and acceptance of stakeholders Handover to PM and BA for an eventual successful migration and sign-off. Show less Job Profile : Manage a team known as the service line data center specialist to provide Data Centre, infrastructure and application technology support for Analytics/Big Data Applications environments owned by the Fraud Investigation Dispute Service (FIDS) line of EY. This includes infrastructure and application troubleshooting and management, version control, planned outages activities, interfacing with third party vendors and the internal infrastructure teams to support all aspects of the environment; as well as implementing new solutions within the analytics environment.Responsibilities:• Responsible for all aspects of Service Line data center hosting services management Clear vision will be complemented by the ability to communicate and execute• Draws on experience integrating operations from multiple countries & handling different cultures• Driving change as a key part of the role, as well as keeping people motivated in a dynamically high-changing environment• Manage data center & technology such as hosting facilities, servers and storage/backup; operating systems & virtualization tools, network and firewall requirements specific for FIDS • Provide day-to-day availability & stability of hosting services • Set requirements for systems design, development & associated support • Sponsor, initiate & participate in projects to improve hosting services • Focus on financial management of service line data center operations • Lead the integration & consolidation of Service Line Data Center infrastructure • Control changes & additions to the hosting services environment & drive its standardization, automation and consolidation • Establish a service culture & apply the ITIL framework to achieve operational excellence • Manage & champion a functional cross-border team with a single, mature culture Show less

  • Associate Director, Global Infrastructure Optimization & Capacity Management, Enterprise Tools

    Jul 2020 - now

  • Associate Director, Global Integration & Compliance Lead, System and Tool Management team

    Jul 2017 - Jun 2020

  • Associate Director, Service Management (Global) | SLHS

    Jul 2016 - Jun 2017

  • Associate Director, Service Line Hosting Service Operation Lead (Global)

    Jul 2015 - Jun 2016

  • Associate Director, Service Line Data Centre Lead (APAC)

    Apr 2014 - Jun 2015