Experience

• 

  Florida studio theatre

  Jul 2007 - Nov 2009

  Education outreach manager
• 

  Suntrust bank

  Oct 2009 - Aug 2011

  Financial service rep.
• 

  Wells fargo retail finance

  Aug 2011 - Feb 2012

  Personal banker
• 

  Sarasota memorial health care system

  Feb 2012 - now

  Oversee all aspects of managed care collections, recoveries, and customer service for a 949-bed, two-hospital health system in Sarasota, FL. Oversee the Billing Advocacy Center along with Managed Care, Commercial, Work Comp, Self-Pay, Appeals, and Recovery A/R segments. Manage the handling of escalated patient communications and risk monitoring. Oversee the Billing Advocacy Center along with Medicare Secondary Billing, SNF/Hospice Billing, Self-Pay/Budget A/R, Auto and Legal A/R, along with handling escalated patient communication and risk monitoring.

  • Senior Manager of Collection Services

    Oct 2021 - now

  • Manager of Collection Services

    Nov 2015 - Oct 2021

  • Supervisor of Customer Service

    Jan 2013 - Nov 2015

  • Patient Registration Representative

    Feb 2012 - Dec 2012