Experience

• 

  Microsoft

  Jan 2016 - now

  Customer facing, account durable leader responsible for managing and orchestrating support delivery activities. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies.Understands customers’ businesses and where to find decision makers within them, then generates and actively maintains relationships. Ability to effectively present to both technical and non-technical audiences, engaging C-Level in business and technology transformationCapabilities:- Customer Relationship Management- Account Planning and Delivery Management- Portafolio and Program Management- Technical Intensity with resource orchestration- Solution and operational health Zobrazit méně Service Delivery Management for multiple accounts, to plan and review support services delivery. Drive value outcomes aligned to customer IT and business goals. Being escalation point, to ensure customer satisfaction of their cloud and on-prem Microsoft investment. Partnering with other roles to ensure customer success in the acquisition, implementation, and usage/consumption of cloud services. Microsoft Awards:- LATAM Extream Team Award (Cloud Project)- LATAM Extream Team Award (Cybersecurity Initiative)- LATAM Extream Team Award (Cybersecurity across LATAM) Zobrazit méně

  • Security Technical Specialist

    Jan 2023 - now

  • Customer Success Account Manager

    Jan 2020 - Jan 2023

  • Technical Account Manager

    Jan 2017 - Jan 2020

  • Technical Account Manager Intern

    Jan 2016 - Jan 2017