Experience

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  Brentford county court

  Sept 1994 - Dec 1994

  Warrants officer

  Legal court service for small claims. Admin Officer responsible for dealing with general public regarding debt arrears, processing claims and counter claims, cashing a daily ledger and responsible for payment of credit card arrears. Completed 3 month contract.

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  Babtie group ltd

  Apr 1995 - Dec 1995

  Administration officer

  Scottish Engineering Company responsible for fitting of water meters to commercial properties in the Thames Valley area. Admin Technician main duty was technical quality control of surveys 2000 a week. Locating incorrect and missing surveys taking appropriate action according to Thames Water By Laws.

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  Abacus recruitment agency

  Apr 2000 - Apr 2001

  Temp

  Temping agency worked full time for several companies: Parcelforce, Trusthouse Forte Heritage and Tibbets & Britten.

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  Tnt/orange sameday delivery

  Nov 2002 - Oct 2003

  Dispatcher

  Distribution centre for Orange mobile phone replacements.

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  3663 first for foodservice

  Nov 2003 - Apr 2005

  Warehouse associate

  Distribution Company for Burger King, Pret A Manger, KFC, Little Chef and other contracts delivering fresh and chilled produce. Ensuring accuracy on shift and did 1 month in Goods In Department Admin.

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  Power logistics (exel/dhl)

  Apr 2005 - May 2007

  Warehouse/key associate

  Distribution Company responsible for Tesco frozen foods nationally. Responsible for cage accuracy on shift utilising windows based database to monitor flow during shift and tracking missing cages. Regularly supervised up to 30 people.

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  Central payments unit (thames valley police

  Mar 2008 - Jun 2008

  Warrant officer

  Legal department responsible for issuing and processing warrants for the Police Force.Data entry clerk responsible for processing 2000 warrants a week and amending vehicle details for 3 counties in UK.

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  Bibby distribution ltd

  Aug 2008 - Oct 2009

  Warehouse admin clerk

  Distribution Company responsible for Tate & Lyle and Sterilin (pharmeuticals) contracts. Responsible for all Goods In and Goods Out paperwork for whole warehouse. Dealing with stock issues, training new members of staff, implemented procedures to reduce errors in the warehouse. Supervised 3-4 members of staff, monitoring their work, providing assistance when needed.

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  David ewles ltd- distribution company of mitsubishi rallying motorsport parts.

  Sept 2009 - Feb 2010

  Dispatcher

  Labelling and providing storage for parts, inventory of stock. Receiving and dispatching stock to customers worldwide and organising transportation.

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  Stormark- telemarketing company

  Nov 2009 - Dec 2009

  Telemarketeer.

  Responsible for 1 month for telephone queries for enrolment and registration onto Open University courses.

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  Ibm global process services

  Aug 2010 - Apr 2016

  Problem and incident management, responsible for correct monthly wage claiming for 5 teams. Responsible for resolution of all severity 1 and 2 issues for customer . Coordinating response, involving resolver groups, investigating all issues to find permanent solutions, closing all severity 3 and 4 issues chasing overdue changes and tickets. Producing reports for overdue tickets. Preparation of daily calls on 2 shifts 24-7 and then hold daily calls to chasing missing information. Applying and adhering to correct contractual agreements. Training new staff. Soon to be promoted to Incident Manager April 2013. Show less

  • Project Manager for Nordic Customers

    Feb 2016 - Apr 2016

  • Change Manager for Global Countries

    Jul 2015 - Jan 2016

  • Change manager for EMEA countries

    Jun 2014 - Jun 2015

  • Service Shift Leader/Dispatcher

    Aug 2012 - May 2014

  • Service Coordinator

    Jul 2011 - Jul 2012

  • Secondary Security Controls

    Aug 2010 - Jun 2011
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  Redtoo

  May 2016 - Jun 2017

  Subject Matter Expert now responsible to lead process updates for the 7 other Service managers within our RF team. Same responsibilites as previous role plus.Additional responsibilities:· Deep dive investigation into order processing issues· Capturing lesson learnt on new projects or infrastructure projects· Cross team collaboration to resolve environmental difficulties· Communication/Engagement to Service Line Owners when necessary for server provisioining issues.· Providing input to the Process Implementation team· Resolving BAU roadblocks· Creation of Problem and Known Error tickets to track ongoing repeating issues.· Creation of daily reports for use internally for OI DO queues. · Creation of Daily Reports for Overview of all Open Tasks in all Orders under RF team responsibility· Creation of Daily OLA target report and follow up actions to maintain high levels/standards of all orders to meet agreed OLA· Capturing misalignment of SLA and OLA for individual Service Lines to RF team or vendors and vica versa. Show less Responsible for ensuring that the Infrastructure orders placed are aligned with business needs, processed, monitored/tracked until delivery to the customer.Responsible for ensuring all Infrastructure services are delivered in accordance with agreed Service Level Agreements and agreed upon project plans.Responsible for the liaison between the chosen vendors (internal &/or external), the technical and operations service teams, the relevant country organizations and customer to ensure successful delivery of hardware & services. Responsible for the accuracy of operational reporting (financial, performance, service) in front-end tools relevant to the service delivered.Is the SPOC for the business and ensures to provide support appropriately. Show less

  • Service Manager SME

    Jan 2017 - Jun 2017

  • Service Manager

    May 2016 - Dec 2016
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  Axians czech republic

  Jun 2017 - Sept 2023

  Leading team of 10-15 Service Managers. HR duties. Maintaining and improving adherence to agreed Service Levels consistently. Driving new business opportunities.. Driving process adherence and continual service improvements. Leadership during tool transitions for our customer. Designing new front end customer facing FAQ pages and content. Maintaining,validating and renewing all existing Working Instructions in rapidly dynamic customer environment. Extensive customer support. Nurturing and developing our individual team members. Show less

  • OT Security Extension Expert

    Jan 2023 - Sept 2023

  • Service Delivery Manager

    Jun 2020 - Jan 2023

  • First Line Manager for Service Managers

    Jun 2017 - Jun 2020
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  Konica minolta business solutions europe gmbh

  Sept 2023 - now

  Service portfolio manager

  Handling around 80 Centrally Managed IT Application/Services for European region. Ensure financial accountability and Service Quality. Incorporating Consumption reporting for clearly visibility of costs. Supporting teams and managers for the services. Working closely with Service Now for all our needs.