Experience

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  Manly kayak centre

  May 2011 - Jul 2011

  Sales assistant (internship)

  • Developing new customers prospective.• Welcoming customers.• Emailing.• Using excellent communication and interpersonal skills.• Merchandising.

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  Super u

  Aug 2011 - Oct 2012

  Cashier (student job)

  • Working during weekends and holidays while studying.• Greeting customers.• Handling cash.• Focusing on customer services.

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  Dhl global forwarding

  Jan 2012 - Mar 2012

  Import and export sales assistant (internship)

  • Choosing service providers (insurance, logistics, financing etc.).• Coordinating quality control / good business activities.• Producing messages integrating socio-cultural elements.• Constituting and maintaining a pluricultural network of contacts.• Paying attention to details.

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  Whitehair co

  Jan 2013 - Apr 2013

  Fashion marketing and pr assistant (internship)

  • Following up with clients and suppliers.• Making phone calls and emailing.• Helping the marketing manager organizing the London Fashion Week.• Working as a digital assistant and production assistant on photo shootings.• Gaining social media communication skills.• Working in a showroom, in a retail context.• Working under pressure and to tight deadlines.• Working in a luxury and fashion environment.

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  Cote restaurants

  Jul 2013 - May 2014

  Waitress

  • Main waitress duties (greeting customers, taking orders, bringing the food, checking back on the quality of the food)• Using different Technics of sales.• Making sure customers have a good time.• Answering the phone, taking bookings.• Working in a high-standard environment.• Dealing with complains.

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  Foxcroft & ginger

  Jun 2014 - May 2015

  • Supervisor

    Aug 2014 - May 2015

  • Waitress

    Jun 2014 - Jul 2014
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  Clive's midtown diner

  May 2015 - Aug 2015

  Assistant manager
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  World traveler

  Nov 2015 - Jan 2017

  World traveler

  - 6 months backpacking Haroun South East Asia (Thailand, Cambodia, Vietnam, Laos, Malaisia and Indonesia) - 3 months backpacking down the Australian East Coast from Cairns to Sydney.

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  Enzo's on the beach

  Apr 2016 - Oct 2016

  Barista
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  Zooparc de beauval

  Mar 2017 - Sept 2017

  Receptionist

  - Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.- Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.- Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.- Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.- Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.- Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running- Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.- Dealing daily with international guests in English. Show less

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  Expeditors

  Sept 2017 - Sept 2018

  Air export agent

  - Receive and update shipment status in a timely manner; issue shipment alerts- Track and Trace Air Export shipments- Prepare house and master air waybills- Export document compliance- Prepare commercial documents- Process documents timely and accurately- Complete shipment accounting timely and accurately- Provide customer service to specific accounts- Coordinate with our contracted vendors in procuring space and services

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  Orange business services

  Oct 2018 - Oct 2019

  Project development coordinator in customer service

  - Continuous improvement- Internal communication,- Transformation and change project,- Strategic analysis.

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  Edobois

  Feb 2019 - Sept 2020

  Development officer

  • Aide à la création d’entreprise• Gestion d'une campagne de financement participatif Ulule avec atteinte de l'objectif• Gestion des réseaux sociaux et création de contenu• Démarchage de partenaires et de distributeurs• Stratégie d'entreprise

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  Projetlys

  Oct 2021 - Nov 2023

  Conduire les utilisateurs aux nouveaux usages liés aux solutions Microsoft 365 selon les méthodes PROSCI :- Analyse de l'existant (Maturité du projet, besoins utilisateurs etc.)- Définition d'un plan d'accompagnement au changement- Définition des objectifs - Définition d'un plan d'actions (plan de communication, plan de formation, plan du sponsor, plan des responsables d'équipes)- Suivi et accompagnement sur le long terme- Atteinte des résultatsAujourd'hui j'interviens sur différents types de projets :- Accompagner les entreprises dans leur transition vers un environnement O365- Améliorer la collaboration et la communication (Teams / Office 365)- Donner une vision globale de Microsoft 365 et des usages associés- Formation sur les outils Office 365 sous forme d'atelier Show less

  • Change Management Consultant | Microsoft Partner

    Oct 2020 - Nov 2023

  • Change Management Consultant | Projet Cinke Evolution chez ENEDIS

    Oct 2021 - Jun 2023
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  Talan

  Nov 2023 - now

  Change management consultant | en mission chez edf

  En mission chez EDF