Experience

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  Kenilworth hotels & resorts

  Oct 2011 - Mar 2012

  Industrial trainee

  WORK IN EACH AND EVERY DEPARTMENT

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  The pride hotels,india

  Aug 2012 - Jul 2013

  Front office gsa

  Checking guests in and out.Receiving and managing reservations made online and telephonically.Verifying guests' payment methods during check-in.Assigning rooms to guests and informing them of any specials offered by the hotel.Organizing transport services for guests at their request.Providing guests with information about the hotel.Keeping abreast of attractions that may be of interest to guests.Serving as a host at conferences, and ensuring that all relevant preparations are made for the event. Show less

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  Indigo (interglobe aviation ltd)

  Jul 2013 - Feb 2023

  Customer service executive

  Answers incoming customer calls regarding billing issues, product problems, service questions and general client concernsResponsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every callerUpdate customer information in the customer service database during and after each callWork with the management team to stay updated on product knowledge and be informed of any changes in company policiesImpact the company’s bottom line by problem solving and turning frustrated clients into repeat customers• MHB (Mishandling Baggage) Coordinator. • Flight handling duty domestic and International Sectors.• Reservation and Ticketing. • Check-in of Guest and issuing Boarding cards.• Boarding gate duty.• Handling baggage make-up area.• Sales and Marketing coordinator.• Handling Arrival of Guest.• Handling baggage break –up area.• Handing all Commercial activity in Airport.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing the products inside and out so that we can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.follow up and closer Show less

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  Air india limited

  Jan 2023 - now

  Airport oprational kolkata baggage unit in-charge tata air india nscbi airport kolkata