Experience

• 

  Ipnx

  Jan 2001 - Jan 2002

  Customer support
• 

  Bureaufax technologies

  Apr 2004 - Nov 2004

  Executive assistant (tech) to ceo / project manager

  Provided technical advise to the CEO, Managing Technical project on his behalf. Worked with external consultant on business re-engineering projects

• 

  British telecoms

  Nov 2004 - Jan 2005

  Fault analyst
• 

  Warwick university / middlemarch environmental ltd

  Jan 2005 - Jan 2007

  Business systems manager
• 

  Christian aid

  Mar 2008 - Nov 2010

  Senior business analyst

  Appointed to lead projects ranging from £50K to £3M for the organisation with a core focus on ensuring that Process & Technology would enable and meet the business objectives and assist the business to yield maximum ROI. Participated in three core projects; (i) the business transformation and grant management involving Microsoft CRM Dynamics, SUN Oracle Finance, SharePoint, Email and MS office system implementations across multiple functions in 44 countries, (ii) the implementation of Ascent CRM to support over three million supporters and donors and the associated income processing, and (iii) the acquisition, development and implementation of a global HR system (HR.net) and it’s integration with the Active Directory and payroll system. Vis mindre

• 

  The institution of engineering and technology

  Jan 2009 - Jan 2010

  Chair, yp award committee
• 

  Innthink limited

  Jan 2010 - Mar 2021

  Director / principal consultant

  Acted as Lead Consultant interfacing between the business stakeholders and the development teams to design, develop and implement complex large-scale IT and Business Transformation programmes by:* Providing strategic business analysis* Identifying business needs and requirement* leading solution design to meet these needs and requirements* where technology solution is required; translate the business needs into system requirement* Identify the appropriate solution to meet these requirement and lead the system acquisition process.* Lead and manage solution implementation Vis mindre

• 

  The law society

  Feb 2011 - Jan 2012

  Senior business analyst

  Worked in a shared service environment for the Solicitors Regulation Authority and The Law Society; focusing on major infrastructure and business transformation projects involving Microsoft CRM Dynamics using agile methodology. Key deliverables included stakeholder engagement and management, workshop facilitation, process mapping and improvement, business requirements gathering, functional and non-functional requirements specification, developing business cases and tender documents.

• 

  Thames valley police & hampshire constabulary,

  Feb 2013 - Jan 2014

  Lead business analyst (business development analyst)

  Appointed to lead the Business Analysis team on a key programme for the two Police Forces focused on re-engineering the process of citizen contact via the Emergency 999 or 101 numbers through to officer deployments, including a citizen self-service multi-media contact element and automatic officer deployment. Designed business architecture and capability specifications based on a wide range of technology stack including Microsoft CRM Dynamics, SharePoint, Lync, Voice & Text Analytics and Command & Control. Vis mindre

• 

  Solicitors regulation authority

  Feb 2014 - Sept 2015

  Senior business analyst

  Senior member of the project team tasked with leading the requirements capture stage for a programme to transform the regulatory approach of solicitors by SRA, the industry body, with a strong emphasis on risk identification and management, rather than a ‘rules based’ approach. Worked closely with senior stakeholders and led numerous workshops to assess and translate requirements into functional and non-functional requirements or data models across two key projects. Firstly, implemented a Knowledge Management Solution, providing a SharePoint platform designed to capture, categorise and aggregate enterprise knowledge to ensure the appropriate knowledge was presented to the right person at the right time. The second project involved a Risk Based Case Working Solution, utilising Microsoft Dynamics to focus on risk based assessments and management of cases. Vis mindre

• 

  Thames water

  Nov 2015 - Jul 2017

  Programme benefit lead

  Appointed to lead benefit management for two vital business transformation programmes worth £100M over a 10-year period aimed at driving a business benefit of £150M by re-positioning Thames Water’s proposition to the deregulated ‘business to business’ sector in England and Wales, as well as a key implementation project for a new CRM & billing solutions.

• 

  Cmme

  Jul 2017 - Nov 2017

  Lead functional consultant

  Appointed to lead the requirement gathering and functional specification for the design and implementation of a Microsoft Dynamics 365 Solution for a Specialist Mortgage Broker Company. The company has a vision of increasing average number of Mortgage written by her consultants by 200% per month, the solution we have designed will enable the achievement and exceeding of this objective Led the workshops to capture “AS-IS” and “TO-BE” processes Facilitated workshops to capture requirements; and translated these into functional specifications by creating User Stories and Epic. Created acceptance criteria for each user stories; to enable the testing of the solution adequately. Worked with the Project Lead and Business Sponsor to create RFP, review responses, shortlisted and appointed supplier 3rd party vendor for the project Lead the data model specifications and worked with the 3rd Party Software development company to design Entity Relationship Led high-level solution design from CMME part with the vendor during discovery phase while acting as the interface with the solution team to answer all design questions and ensuring that solution meets the need of the business. Vis mindre

• 

  Kpmg uk

  Nov 2017 - Jan 2018

  Business analyst lead - crm project

  Appointed to lead the Business Analyst team on the phase 2 delivery of CRM Project - a part of the ERP programme delivering functionalities and tools to support CRM, HR and Risk processes within the UK firms.

• 

  Veni

  Jan 2019 - Aug 2022

  • Head, Business Transformation

    Jan 2021 - Aug 2022

  • Senior Business Consultant

    Jan 2019 - Aug 2022
• 

  Worley

  Sept 2022 - now

  Digital business solutions