Experience

• 

  Simge jewellery

  Jul 2006 - Sept 2007

  Assistant
• 

  Mcdonald's corporation

  Jul 2008 - Sept 2008

  Waiter
• 

  Lc waikiki

  Jun 2010 - Dec 2014

  Warehouse employee

  • managing the storage, ensuring and securing the products• making the products ready to sell in the shop, checking product quality

• 

  Uniwersytet warszawski

  Oct 2014 - Jan 2016

  Chemist/project manager

  • Preparing, conducting & supervising projects • Preparing project timelines and roadmaps• Holding and attending lectures and seminars

• 

  Citi

  Apr 2016 - Jun 2017

  Mainframe infrastructrue and batch analyst

  • Performing both Batch and Infrastructure operations on Citi’s Global Mainframe Systems• Service and system monitoring, recovery of failed batch tasks/jobs• Providing service within Service Level Agreement with awareness of sensitivity of the SLA and when needed;escalating the incidents to upper management to avoid SLA breaches and delays• Receiving internal and external calls to provide instant service and support the teams globally• Wide knowledge of tools: z/OS, z/VM, TWS, ISPF, SDSF, IOF, SAR, CA11, InfoMan, ChangeMan,ServiceNow, OmegaView, OmegaMon, RMF, AFOPER, Connect Direct, TSO, HMC, NetView, zTPF, Show less

• 

  Isobar

  Jul 2017 - Dec 2019

  • Delivering various different services to P&G (Procter & Gamble) and its sub-brands in global and local scale• Preparing cost and time estimations for high & low budget, long & short term projects, pitching and negotiating• Providing client service, leading meetings, presenting new ideas and solutions and their execution• Being in global digital agency for a famous brand with best in class products and providing them digitalcreatives and many other services on daily basis over 30 different regions by also maintaining KPIs• Based on client brief, creating teams from the units such as ecommerce, strategy, UX, UI, graphic design,analytics, development, production, SEO and many more (also having wide knowledge in those fields)• Regularly checking the projects for the risks and approaching to clients with solution if there are any risks• Ensuring high level service and securing current client relations. Expanding the business between thedepartments of the agency by identifying client needs and proposing them new ideas, solutions & services Show less • Providing client service to clients of a best in class brand in U.S. Preparing strategy and roadmaps.• Working with agile, scrum and alike methodologies, depending on the projects.• Working with flexible office hours due to different client time zone and being available for clients after officehours for a flawless project and also client satisfaction• Launching new campaigns and promotions, checking the business risks before launching those• Delivering strategy/roadmap to clients and getting digital creatives prepared• Wide knowledge of tools and methodologies: InVision, Axure, Google Analytics, Jira, ServiceNow, AdobeExperience, UX, UI and more Show less

  • Senior Account Manager

    Jan 2019 - Dec 2019

  • Project Manager

    Jul 2017 - Jan 2019
• 

  Brand new galaxy

  Dec 2019 - Jul 2023

  • Being global Digital & e-commerce Lead & Client Lead for best in class Pharma industry clients and their sub-brands; Bayer• Acting as single point of contact for the clients in global and local level, covering big number of markets• Managing huge scale of budgets. Pitching, negotiating, upselling services to existing and new clients,• Developing high complexity offers, cost estimates, presentations• Acting as Team Lead to business unit consisted of group of Account managers and Account Executives• Supervising the work of the internal teams during given projects• Delivering business objectives and financial goals, expanding the business• Building strong client relationships and partnerships, Having business trips for pitching, expanding the business and strenghten client relations Controlling project costs and eliminating any potential project risks, doing budget planning• Conducting brainstorming sessions both internally and with the clients to deliver additional services in digital which would be beneficial for the clients' needs Show less • Being digital lead for selected Brands in Pharma industry clients' portfolio• Operating in global and local level, having Germany, Switzerland, Austria, France and Turkey as key markets• Creation of new processes (i.e. localization process) and helping with improving the existing ones• Preparing business offers and selling new and existing services to the clients• Creating periodical budgets with the clients (i.e. quarterly, yearly) and providing services within these budgets, extending the budgets• Ensuring the projects are delivered on time in high quality and within the budget • Helping with improvement of internal processes• Controlling Project costs and eliminating any potential project risks, solving problems and doing budget planning Show less

  • Group Account Manager - Global Client & Digital Lead

    Apr 2021 - Jul 2023

  • Senior Digital Account Manager

    Dec 2019 - Apr 2021
• 

  Estorelabs

  Apr 2024 - now

  - Lead and execute growth strategies, driving revenue and profitability.- Collaborate closely with Operations team to ensure project success, client satisfaction, and financial viability.- Develop and maintain strong client relationships through excellent service and trust-building.- Deliver comprehensive end-to-end digital and e-commerce solutions tailored to client needs.- Optimize organizational processes internally and externally, enhancing overall efficiency.- Create and present proposals to clients, including cost estimates and detailed project plans.- Negotiate and finalize contracts, ensuring terms meet client and company expectations.- Manage invoicing and financial documentation, aligning with company financial goals.- Monitor and analyze project profitability, making necessary adjustments to meet financial targets.- Share industry knowledge and best practices with team, fostering a culture of continuous improvement.- Expand agency capabilities by introducing new services and solutions.- Proactively identify and reach out to potential leads using various tools and strategies.- Utilize HubSpot and other internal solutions to streamline client management and communication.- Continuously refine and optimize processes and ways of working to improve outcomes.- Consistently achieve and exceed financial goals, contributing to the company's growth and success. Show less

  • Digital Account Director | Global Client Service | Leadership | Strategical Growth

    Feb 2025 - now

  • Client Director | Global Client Service | Strategical Growth | Digital & E-commerce Solutions

    Apr 2024 - Feb 2025