Experience

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  North carolina agricultural and technical state university

  Oct 2007 - May 2009

  Systems administrator

  - Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. - Planned, coordinated, and implemented network security measures to protect data, software, and hardware. - Diagnosed, troubleshoot, and resolved hardware, software, or other network and system problems, and replace defective components when necessary.

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  Indiana university pervasive technology institute

  Jun 2011 - Jul 2011

  Stem scholar researcher

  - Modified existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance. - Analyzed information to determine, recommend, and plan installation of a new system or modification of an existing system. - Implemented the integration of Karma API and FUSE API using FUSE file manipulation API for managing scientific workflow graphs.

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  Lawrence livermore national laboratory

  Jul 2012 - Aug 2012

  Cyber defender intern

  - Analyzed collaborative audit report to determine whether vulnerabilities in the software are Critical, Moderate, or Not an Issue. - Modified existing software to vulnerabilities deemed Critical in order to decrease the chance of penetration to the software. - Documented the changes made to the software vulnerabilities in the collaborative audit report.

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  Self-employed

  Nov 2012 - Mar 2014

  Web development / it support

  - Designed, built, and/or maintained web sites, using authoring or scripting languages, content creation tools, management tools and digital media. - Identified problems uncovered during testing or customer feedback, and corrected problems as needed. - Analyzed user needs to determine technical requirements in order to complete the project and produce high-quality products. - Answer user inquiries regarding computer software or hardware operation to resolve problems. Assembled equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. - Installed and performed repairs to hardware, software, or equipment, following design or installation specifications. Show less

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  The home depot

  Apr 2014 - Oct 2021

  - Drove sales and profitability in a $120M big box retail store, increasing profits year over year while providing leadership to Department Supervisors and Associates.- Exceeded sales plan on average of 7% annually and helped operational sustainability ranked in the top 5 of 91 stores.- Increased Likelihood to Shop Again (LTSA) 3.5% to 86.5%.- Monitored sales activities, presentation, and in-stock of departments ensuring that contractors and customers received satisfactory service while obtaining quality products and motivated associates to drive the business to beat sales plan.- Built relationships with business owners and contractors to understand project needs to close big ticket quotes. Audited store inventory to ensure contractors and customers demand was met, analyzed market trends to set and monitor sales goals.- Received Buy Online Ship to Store (BOSS) orders so fulfillment team could process within two hours and customers could pick up orders and continue their projects. Partnered with contractors, consumers, and managed accounts to coordinate delivery of buy online or in-store and deliver from store orders.- Serve as the Voice of the Associate Sponsor(VOA), In-Focus Safety Captain, and Team Depot Community Captain. - As the VOA Sponsor, we had an engaged and satisfied workforce as measured by ACI greater than 80%, scoring 85% two years and being over 80% the last three years.Transferable SkillsProcess Driven, Goal-Oriented, Great Customer Service, Leadership, Development, Training, Time management, Hiring, Purchasing, Merchandising, Drive Results, Sales, Inventory Management Show less

  • Assistant Store Manager

    Mar 2019 - Oct 2021

  • Supervisor and Project Specialist

    Apr 2014 - Mar 2019
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  Northern virginia community college

  Jun 2018 - now

  Adjunct associate professor

  - Lead, prepare and deliver lectures to undergraduate students on topics such as programming, data structures, computer hardware, and software design. Used blackboard/canvas to set up hybrid/online learning environment for students to submit work, lectures, and administer assessments. - Advance Database Management – Focuses in-depth instruction in the handling critical tasks of planning and implementing large databases. Includes introduction to concepts of advanced data warehousing and database configuration. This course has an emphasis on the design, development, and use of a relational database. Other major topics – Normalization, Structured Query Language, Data Modeling, Database Design, Database Management and Administration, and Business Intelligence.- Data Modeling and Design – Introduces life cycle application development methodologies in a systematic approach to developing relational databases and design applications. Presents content introducing functional and business process modeling, using modeling information to produce application designs, analyzing data requirements as entities, attributes, and relationships and map an entity relationship diagram to an initial database design. - Introduction to Digital and Information Literacy and Computer Applications - Introduces basic computer concepts in hardware, software, cyber, cloud, database, and operating systems. It Includes hands-on experience developing word processing, spreadsheet and presentation documents. This course evaluates the reliability of sources, and covers creating a simple web page. Examines topics such as social, legal, and ethical issues.- PC Hardware and O/S Architecture, and Intro to Computer Applications and Concepts Show less

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  Target

  Nov 2021 - Jul 2023

  Executive manager - service and engagement

  - Lead a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who exceed guest service and expectations by focusing on decreasing wait time, friendly guest interaction and service recovery.- Recruiting, selecting, retraining, developing, scheduling and talent management of hourly team members and leaders. - Experience setting and planning upcoming workloads to execute business priorities and managing a team to deliver service and sales goals.- Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences.- Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.- Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest.- Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams. Show less

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  Washington university of virginia

  Apr 2023 - now

  Adjunct associate professor

  · Lead, prepare and deliver lectures to Graduate students on topics such as databases, data management, programming, data structures, computer hardware, and software design. Use Learning Management Systems such as blackboard/canvas and Cengage to set up hybrid/online learning environment for students to submit work, lectures, and administer assessments. · Data Management- Presents an iterative methodology for developing software systems. Development activities include requirements elicitation and analysis, systems and object design, implementation and testing, project and configuration management, infrastructure maintenance, and system deployment to the end user. Students work in teams, assume developer roles, build models of real-world system and proof-of-concept or prototype.· Database System Design and Management – Introduction to the theory and design of database management systems (DBMSs). Topics covered include internals database management systems, fundamental concepts in database theory, and database application design and development. In particular, logical design, and conceptual modeling, physical database design strategies, relational data model and query languages (SQL) query optimization, concurrency control and transaction management, privacy and security.Primarily concentrate on relational DBMSs, touch on selected topics from the current database literature, such as large scale data management, big data, distributed data access, web databases, decision support systems, data warehousing, and data mining based on available time and interests of the students. Show less

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  Nerdstogo alexandria

  Aug 2023 - now

  Information technology operations manager

  · Collaborate with relevant teams to ensure data retention policies and compliance requirements are met.· Develop project plans, set objectives, and ensure successful execution within specified timelines and budgets.· Engage directly in the discovery in of clients IT infrastructure to identify technical needs and develop managed services onboarding solution.· Manage service agreements built on our core managed service packages, and tailored to each of our managed clients, billed monthly. Agreements to include but not limited to remote monitoring and management, patch management, anti-virus, anti-malware, advanced cybersecurity, productivity suite, enterprise app management, compliance management, email security, data backup, and disaster recovery.· Maintain documentation related to systems, standard operating procedures, client and internal configurations, project details, and client tailored solutions.· Collaborate and build relationships with external vendors for IT Procurement. Procure and maintain inventory for workstations, printers, next-gen firewalls, access points, switches, cameras, security systems, access control, licensing of Microsoft and subscription-based licenses, and other network related devices for managed services clients. Show less